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76.1K Members
616 Online
11K Posts

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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,881 Posts

TV

Share your expertise or seek help to enhance everyone's TV experience.

11,325 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

524 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,480 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,140 Posts

Latest forum discussions

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Why do I constantly have to call Telus back..

Every month there’s a mistake of some kind. Every time I contact Customer Service or Support, the rep, where ever in the world they are, make my changes, we agree on the changes, but the very next month I’m billed without that current mistake being c...

Trouble Sending RCS Messages

Hello,My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enable...

Pure Fibre Lake Bonavista

When will Pure Fibre be installed and operational in Lake Bonavista? I was initially told anywhere from 2023-2025. I have seen no activity in the communities north of Fish Creek to Anderson Road. No announcements either. My understanding is that cons...

PJ_LB by • Just Moved In
  • 22 Views
  • 1 replies
  • 0 kudos

Unauthorized Account Changes

Last month our in-laws moved into our basement and signed up for their own Telus internet. I came home to all my services offline (internet, tv, security…and everything that relies on wifi). I attempted a number of modem reboots but nothing would wor...

Connect App not working to pause devices

The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...

TeresaG by • Neighbour
  • 3011 Views
  • 27 replies
  • 1 kudos

Does anyone answer the phones....

It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine, if someone would answer the phone..... Has anyone...

dclark91 by • Just Moved In
  • 34 Views
  • 3 replies
  • 1 kudos

Hayu app unavailable on Telus Optik

I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0. In the last 2 days I was able to start the ...

jaysway by • Neighbour
  • 315 Views
  • 7 replies
  • 1 kudos

recent plague of foreign scam callers

In the past, I have been receiving a couple of scam phone calls to my cell number per week, easy enough to deal with. However, starting last week I have been receiving multiple calls per day... today in the 5 hour period between 9:15am and 2:15pm I r...

Dalyha by • Coach
  • 37 Views
  • 1 replies
  • 0 kudos

When will TELUS improve the Optik TV platform?

* no Exit button on the remote, or easy way to exit watching a recording or when streaming* provide a Trash Can for recently deleted recordings with capability to undelete* improved voice search capability on the remote: e.g. saying "FBI" should pull...

glinden by • Neighbour
  • 140 Views
  • 6 replies
  • 0 kudos
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Streaming on TELUS - May 2025


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Latest from the Neighbourhood Blog

Streaming on TELUS - May 2025

Streaming on TELUS - May 2025 Hey everyone! Hope you're doing well and enjoying the spring weather! May is right around the corner, and another month means another new batch of great movies and shows ...

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Optik TV Lifestyle Content Free Preview

TV lovers rejoice! We’re offering Optiv TV customers an exclusive free preview of premium lifestyle and entertainment channels until April 14. We’re treating you to some of the most popular channels: ...

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Streaming on TELUS - March 2025

Streaming on TELUS - March 2025 Hey everyone! Hope you're doing well and enjoying the new year! March is right around the corner, and another month means another new batch of great movies and shows to...

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Super Bowl LIX

Super Bowl LIX Another wild NFL season is in the books! The old adage for the NFL is 'any given Sunday' and that rang true this year...there were crazy upsets, injuries and wild storylines, and more d...

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