Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,878 PostsLatest forum discussions
Hayu app unavailable on Telus Optik
I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error code: 0. In the last 2 days I was able to start the ...
recent plague of foreign scam callers
In the past, I have been receiving a couple of scam phone calls to my cell number per week, easy enough to deal with. However, starting last week I have been receiving multiple calls per day... today in the 5 hour period between 9:15am and 2:15pm I r...
When will TELUS improve the Optik TV platform?
* no Exit button on the remote, or easy way to exit watching a recording or when streaming* provide a Trash Can for recently deleted recordings with capability to undelete* improved voice search capability on the remote: e.g. saying "FBI" should pull...
Difficulty Cancelling Service; Website Errors
I want to cancel my service but I can't talk to a human. I have been on hold for two hours. I tried the chat bot, I tried ordering a new plan on their website but it just glitches out. I am so frustrated I just want out and there is no one available ...
Decipher what connect app wifi means
Can anyone help me decipher what the boost wifi symbols mean in the connect app. I have my network hub/modem in the basement and it has a boost wifi beside it hardwired in. Then I have a second boost on my main floor hardwired through Ethernet. Both...
Does anyone answer the phones....
It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine, if someone would answer the phone..... Has anyone...
TELUS Recording issues since June (Arris PVR box)
Been having an issue with the Arris Telus PVR Box for an issue that began earlier this year in June 2023 and has been continuing up to this point, There has been a recording issue where sometimes a recording that you press fast forward on stops and s...
Error Message ERR_AGL_ACN-3545
I can login to the Telus app but not telus tv. I get Error Message ERR_AGL_ACN-3545 when attempting login with same username and password. It is very frustrating because we subscribe to a high data package but cannot stream.
Premium Pack charges
I have 2 Premium channels in my Optik TV package. Mid month, I removed the plus part of the Netflix pack, removed Apple TV+, and added Crave. I received my billing today, and I see that my charges went up, instead of down (removing the + from the Net...
Hidden Cancellation charges...
So after 2 years with TELUS, the only product worth retaining is Gig fibre internet, that's if you have fibre installed to your property. I signed an agreement following a 'Salesman' cold call. For what I thought was 2 years, back in 2023... Internet...
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