TELUS Neighbourhood

Cellular connectivity

I had contacted Telus technical support about cellular connectivity and I was contacted by senior tech support. His name is John. I was told that in a built-up area with one or two multi-floor condo towers (and low-rise to mid-rise density elsewhere)...

Ogden / Lynwood phone service out again.( copper theft )

Yahoo my phone service is out again ! (July 11th.)After telus finally fixing my service not even 2 weeks ago for a different problem ( Out for 5 days) it's down again.This time it's copper theft.Before finding this out I called tech support thinking ...

Has anybody been charged for telus and nothing was even hooked up? N they wont pay me back

Question about TELUS Rewards

On "My TELUS", it shows that I have four services, home phone, internet, optik and "dialup internet". I also have two month-to-month lines on Koodo. According to TELUS Rewards, I'm in Gold tier, because I have two services. I would argue that based o...

Communication

Why do I receive almost daily emails / texts / phone calls regarding adding a product - ie spending more money - but when something important happens to my account or service I have to go looking for the information. The cost of my plan just changed ...

Poor Customer Service -- Offered a promotion and they did not follow through

Last Monday July 7th I received a call from Telus offering me a new phone and cheaper plan. I had agreed to go ahead with this and was told the phone would be shipped and that I would get it by the end of last week (July 11th). I never received the p...

I NEED HELP

I lost my sim card 2 days and got a new one yesterday. I signed into the mytelus app and changed the email since it was my dads before and then began the process of switching the sim. When it came down to the 2FA verification i was given the option t...

Still received Telekom email despite I've contacted Telus customer service

I'm a current Telus customer, and at first, I received an email notice from "First Choice Credit Services" on June 26, 2025, claiming that I have a certain amount of money uncollected regarding the "settlement" of an already closed account dating bac...