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Business Line Support Process Frustrations
I've seen through the forums that many of us have the same problem. 1 - We experience an issue with our telus business line so we go to the technical support page. We spend time to explain our problem and then submit the ticket, we then experience the first problem. It also wipes our forms so if we didn't save our information, we lose it all. 2 - We go to the chat to explain our problem to the AI. The AI is confused and doesn't understand the issue, when we also explain that the problem is we can't log a support ticket. It gets more confused. 3 - We finally admit to ourselves we have to call the Telus Business Support Line. We experience the AI problem again, in circles it goes - if it mishears you - it goes on a tangent about changing plans. You need to call back, speak with purpose and when it understands you need technical support - it begins its troubleshooting. NOW thats a nightmare. Especially if you're a engineer. 4 - The final boss. You get put into the Telus support queue finally. The IVR then lets you know, there is over an hour to wait. No option for callbacks, just wait and then sprinkled within the IVR is letting you know about upgrades. If I knew this was the level of support I would be getting on a business line. I would have just opted for a consumer line, I truly regret the decision to move to Telus 3 years ago and when the contract comes up for renewal - I'll be moving unless something changes.
Get sales, support, anybody to call.
I have been trying to submit a callback, support request and much more for months. Telus will simply will not call me. Every support request, every callback fails. I need to manage all our business account(s). Telus is making this very hard and taking money away from us. How can I get telus to call or enter a support request ? This is just one of the many systems that just say. Technical issues. Been going on for years. When will this get fixed so I can get telus to call me ? Please help
Telus Account Issues
I was calling to cancel my service in 2 weeks ( around 6-7 times to get it cancelled . Account information disappeared from my telus app after the last call . But i am still receiving bill every month . Not sure why Telus still in business . I am with Telus more than 5 years never thing Telus gone worst like this
TELUS Business Issues
I became a TELUS customer just under a month ago, and while most aspects of the experience were excellent, such as the techs who installed my internet, TV, fax lines, and even the customer service reps were professional and nice. The TELUS Business Connect concierge experience has been an absolute nightmare. First, TELUS sent me a batch of flimsy, low-quality phones that looked nothing like what was promised and couldn’t even meet the basic operational needs of my clinic. To make it worse, they sent two extra phones I never ordered, and are now charging me for them. I called the very next day to report the issue and request an exchange, a simple ask, right? Wrong. I was told my issue was escalated to the Concierge Team and they’d handle it. But no one contacted me for two full weeks, and Worse, after that brief contact, she disappeared again. No promised updates. No returned calls. No emails. Radio silence. I’ve emailed and called the Concierge line more than 10 times with no response. I’ve called customer service multiple times as well. The only response I get? “Your case is still open with Concierge. There’s nothing we can do.” To their credit, they’ve also emailed the Concierge team directly and copied the manager, still no one responded. In the meantime, I’ve been forced to continue using my old Shaw phones, even though my contract with them expired. It’s been nearly a month, with no resolution in sight. TELUS, this is completely unacceptable. I expected professionalism and reliability not this disorganized mess that’s now costing my business time and money. To other business owners considering TELUS: Proceed with caution.
Can I replace the Cisco Mareki MR28
We just recently switched to Telus business fibre optic. The Cisco Meraki MR28 was included but I need extra coverage with a mesh system (it’s a multi-level building and the Telus router-modum is in the basement, connected to the Cisco). Is it possible to just disconnect the Cisco and replace it with my own mesh system from Netgear?
Can only contact Telus Tech Support via email
My phones don't work. Telus' Tech Support Form won't submit info. Telus' Chat doesn't work and no live person has been available on Chat for the last three days. How do I go about contacting Telus' Tech Support via email? That is my last option, since now the Post Office is on strike and I can't even send them a snail mail message to request Tech Support with what is suspect is an outside wiring issue. Also wondering if an ordinary electrician can fix outside wiring...The bundle discount has not been applied after 6 billing cycles
According to our agreement, a $20 bundle discount is listed, but it has not yet been applied. It’s been 6 months now. We would appreciate your assistance in resolving this matter. We are posting here because we cannot submit a support request or bill dispute due to ongoing technical issues since last year. We also called TELUS, but the call disconnected due to a technical issue, and live chat remains unavailable. Any help would be appreciated. Thank you.
