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Get sales, support, anybody to call.
I have been trying to submit a callback, support request and much more for months. Telus will simply will not call me. Every support request, every callback fails. I need to manage all our business account(s). Telus is making this very hard and taking money away from us. How can I get telus to call or enter a support request ? This is just one of the many systems that just say. Technical issues. Been going on for years. When will this get fixed so I can get telus to call me ? Please help
Telus Account Issues
I was calling to cancel my service in 2 weeks ( around 6-7 times to get it cancelled . Account information disappeared from my telus app after the last call . But i am still receiving bill every month . Not sure why Telus still in business . I am with Telus more than 5 years never thing Telus gone worst like this
TELUS Business Issues
I became a TELUS customer just under a month ago, and while most aspects of the experience were excellent, such as the techs who installed my internet, TV, fax lines, and even the customer service reps were professional and nice. The TELUS Business Connect concierge experience has been an absolute nightmare. First, TELUS sent me a batch of flimsy, low-quality phones that looked nothing like what was promised and couldn’t even meet the basic operational needs of my clinic. To make it worse, they sent two extra phones I never ordered, and are now charging me for them. I called the very next day to report the issue and request an exchange, a simple ask, right? Wrong. I was told my issue was escalated to the Concierge Team and they’d handle it. But no one contacted me for two full weeks, and Worse, after that brief contact, she disappeared again. No promised updates. No returned calls. No emails. Radio silence. I’ve emailed and called the Concierge line more than 10 times with no response. I’ve called customer service multiple times as well. The only response I get? “Your case is still open with Concierge. There’s nothing we can do.” To their credit, they’ve also emailed the Concierge team directly and copied the manager, still no one responded. In the meantime, I’ve been forced to continue using my old Shaw phones, even though my contract with them expired. It’s been nearly a month, with no resolution in sight. TELUS, this is completely unacceptable. I expected professionalism and reliability not this disorganized mess that’s now costing my business time and money. To other business owners considering TELUS: Proceed with caution.
Can I replace the Cisco Mareki MR28
We just recently switched to Telus business fibre optic. The Cisco Meraki MR28 was included but I need extra coverage with a mesh system (it’s a multi-level building and the Telus router-modum is in the basement, connected to the Cisco). Is it possible to just disconnect the Cisco and replace it with my own mesh system from Netgear?
Can only contact Telus Tech Support via email
My phones don't work. Telus' Tech Support Form won't submit info. Telus' Chat doesn't work and no live person has been available on Chat for the last three days. How do I go about contacting Telus' Tech Support via email? That is my last option, since now the Post Office is on strike and I can't even send them a snail mail message to request Tech Support with what is suspect is an outside wiring issue. Also wondering if an ordinary electrician can fix outside wiring...
The bundle discount has not been applied after 6 billing cycles
According to our agreement, a $20 bundle discount is listed, but it has not yet been applied. It’s been 6 months now. We would appreciate your assistance in resolving this matter. We are posting here because we cannot submit a support request or bill dispute due to ongoing technical issues since last year. We also called TELUS, but the call disconnected due to a technical issue, and live chat remains unavailable. Any help would be appreciated. Thank you.Last attempt before legal action
I have been a loyal TELUS customer since before the brand existed. Over the years, I watched TELUS grow into a leader in Canadian telecom. Unfortunately, my recent experiences as both a customer and property owner of Redwater Site #1210 have declined to the point that they require public attention. Several years ago, I was the victim of TELUS Mobility fraud. I ordered one phone but was sent three. I returned two immediately, yet was billed for all three and later charged for plans tied to those devices once activated elsewhere. While travelling, the one phone I kept was abruptly shut down by TELUS’s fraud unit, leaving me stranded and forced to buy a replacement. Since then, I have spent more than two years pursuing a refund and resolution. I have endured broken promises, managers who never called back, being yelled at, falsely accused, hung up on, and misled about U.S. coverage. Escalations produced no results. I continue to face charges for services I never used, including U.S. roaming fees. I repeatedly asked for a mobility plan that covered Canada and the U.S., but this was never provided. Adding to this, I am entitled under my tower agreement to four complimentary phones of my choice every two years. Despite repeated written and verbal requests, I have received none. As a matter of professional courtesy — corporation to corporation — I ask TELUS executive leadership: What do you advise if my requests for resolution, contract fulfillment, and fair compensation continue to be ignored? I will gladly send proof of Telus's internal fraud, bills and communications with Telus for the last 2.5 years to anyone that will listen and take action. My only goal is fair treatment, accountability, and the service TELUS claims to provide its customers. I look forward to your prompt response. Brian Lasner, MD
