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Cancellation fees

We’ve recently had to move our office due to circumstances out of our control with the building. We’ve tried to move our Telus business internet, but they don’t serve the area where our new office is. Because of this, Telus is charging us over $2000 ...

Work being done in my area?

I received a long winded call yesterday, advising that work was being done in our area, and they would set us up for EZ VOIP during the outage. How do we find out if there will be an outage in our business area?I did not feel comfortable with the que...

tomtar by • Neighbour
  • 100 Views
  • 1 replies
  • 0 kudos

TELUS Sponsorship Portal Not Workinf

Hi there, I'm attempting to apply for a TELUS Sponsorship via this portal: https://www.telus.com/en/social-impact/giving-back/sponsorships - however, the portal is not working on any of my internet browers. Is there a better way to do this or a bette...

Business cloud connect

Hi, we are using Business Connect Enhanced solution. We have 4 different queues. Is there a way to see the Live numbers of call in a call queue, to see if a call queue is over used and has too much calls waiting, so we can add more agents to this que...

why did my post get deleted?

without any notification a post I made is deleted. It had one reply also gone. WHY?This is not the first time I noticed this. should there not be a reprimand, or warning given?

Rocky3 by • All-Star
  • 88 Views
  • 0 replies
  • 0 kudos

Need sales to call

Still need sales to call. They have not called. So we are getting billed for services we dont need. That is not right. From Telus selling us crippled phones, to not being able to manage our accounts. Terrible service. Can I please, please have sales ...

rganderton by • Friendly Neighbour
  • 166 Views
  • 2 replies
  • 0 kudos

my discount Credit remove & increased monthly plan

This company is scamming company.They just give wrong information o customer get business then rip them off by increasing monthly plan cost.they remove discount credits they promise at activation to attract & bring customer from other company then ri...

GKP1 by • Friendly Neighbour
  • 394 Views
  • 7 replies
  • 0 kudos

How do I report a Telus truck driver?

I had an unfriendly encounter today with a Telus truck driver as a result of asking him to move his truck as he was blocking the approach to a back alleyway. You couldn’t see the approach and with oncoming traffic, inbound vehicles had to maneuver ar...

user2315 by • Neighbour
  • 289 Views
  • 4 replies
  • 0 kudos

After moving I can find no way to cancel services

I have moved to a new location and have tried to cancel my Telus services at the old location but I can find no way to do that. I have tried all the methods they recommend but none work. I tried to submit a support request but always get a generic me...

Interest Charges on an Account with Credit

I have tried multiple times for the past 2 weeks to contact TELUS so called support team. Every time try to submit a form i get an error message. I have been getting charged interest on my bills for the past 3 months despite having a $442 credit on m...

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