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Bill Analyzer

I have multiple accounts that I try to manage and its honestly a head ache. I have used Bill Analyzer to ensure my payments are being made and to access receipts. Today I log in and the Bill Analyzer feature is missing from my dashboard. There has be...

Telus Building Maintenance

The Telus Building located in Bon Accord, Alberta requires attention--overgrown weeds. Please provide contact information for this Telus property as this is a recurring problem. This is an urgent matter.Thank-you

Horrific handling of suspected fraud

Yesterday I unknowingly became victim or possible victim of a Sim swapping scam. I do not know if the scam was to swindle my new hardware from a recent upgrade or to skim my personal information. Luckily a quick thinking UPS lady saved me from losing...

Secure Business web/app unable to access

I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...

genxacct by Friendly Neighbour
  • 136 Views
  • 1 replies
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Request to Update Billing Email and User Access Issue

Dear TELUS Support,We would like to request an update to the email address used for receiving our invoices. Currently, the invoices are being sent to one of our users, but we would like to change this to a different email address.Additionally, we are...

Get sales, support, anybody to call.

I have been trying to submit a callback, support request and much more for months. Telus will simply will not call me. Every support request, every callback fails.I need to manage all our business account(s). Telus is making this very hard and taking...

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rganderton by Friendly Neighbour
  • 179 Views
  • 1 replies
  • 0 kudos

Unable to add a user management role

I want to add a user to administer their own number. I created a user account and then requested access by phone number. As the account administrator, there are no entries in the pending request section. I have waited a couple of days for it to show ...

dwaynez by Neighbour
  • 175 Views
  • 1 replies
  • 0 kudos