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Paying for equipment not installed no internet
April 28Telus indoor hubs poor internet after 2 years-Arnel Balasbas TELUS bus solutions-outdoor hubs will solve problem- Hubs arrive May- wait for install-May 28 - Lucas Blanchard Telus Solutions all morning trying to get hub to tower connection - result hubs fail to connect properly- Lucas tells us to return boxed equipment to Can. Post who will generate return label.-Return to Canada Post Office done May 29. Ask Lucas report for our records.-Receive email June 3 that install cancelled as per tech (Lucas B.) on siteJune 12 call Telus Care-Brian Cruz wants tracking # - we have lost it - he initiated case # 23156396 so M Team will look for boxes - 6 to 8 weeks to find. Brian sends email.June 24 call Telus Care - Brian Cruz says no news on boxes - transfer to Loyalty team and cancel old indoor hubs not working well.July 16 call Telus Care - Mariel says Brian's case # 23156396 was only to generate new shipping labels (weeks after returned shipment) - she starts case #23304488 for box search.Oct 12 -15 try Bill Inquiry through Telus website multiple times– ERROR each timeAn error occurred while submitting the form. Please try again later. Oct 21 call Telus Care team- Malak checks case #23304488 - finds case owner Nina cancelled case because we didn't reply to emails -Have no emails from her-Malak gives us Can Post cust service # and says need the #- Oct 21–call Canada Post-says can’t give track # and Telus should track boxes through their billing system. Oct 27–call TelusCareTeam–Jocelan (Jhoy) Buena – explain all again– will track shipment-final result - she needs the non-existing track# Nov 12 call Telus Loyalty–Althea–explain all–says she will get her team to track boxes– email indicating within 5 business days -Receive call from Althea Nov. 15– unable to track– needs non-existent tracking #Conclude- no equipment installed – May 29 return shipped by Telus to Telus as per Telus employee –paying for no equipment and no internet service since May–cannot continue to pay for nothing LAST RESORT CRTC next?
HELP! Cisco Meraki 28 - Smart Lights wont work.
Hi! I am hoping for some help here... We recently added telus fibre business internet and from what I can tell I don't think we have a modem installed? We have the fibre box connected at the panel and then the signal is running through a coax cable which is connected in my office to the cisco (see picture). What I am trying to do is get a 2.4 Ghz signal to allow my smart lights to connect. The cisco dashboard doesn't let me do it either so I can no clue what to do. Any help/advice would be appreciated!
Business Line Support Process Frustrations
I've seen through the forums that many of us have the same problem. 1 - We experience an issue with our telus business line so we go to the technical support page. We spend time to explain our problem and then submit the ticket, we then experience the first problem. It also wipes our forms so if we didn't save our information, we lose it all. 2 - We go to the chat to explain our problem to the AI. The AI is confused and doesn't understand the issue, when we also explain that the problem is we can't log a support ticket. It gets more confused. 3 - We finally admit to ourselves we have to call the Telus Business Support Line. We experience the AI problem again, in circles it goes - if it mishears you - it goes on a tangent about changing plans. You need to call back, speak with purpose and when it understands you need technical support - it begins its troubleshooting. NOW thats a nightmare. Especially if you're a engineer. 4 - The final boss. You get put into the Telus support queue finally. The IVR then lets you know, there is over an hour to wait. No option for callbacks, just wait and then sprinkled within the IVR is letting you know about upgrades. If I knew this was the level of support I would be getting on a business line. I would have just opted for a consumer line, I truly regret the decision to move to Telus 3 years ago and when the contract comes up for renewal - I'll be moving unless something changes.Get sales, support, anybody to call.
I have been trying to submit a callback, support request and much more for months. Telus will simply will not call me. Every support request, every callback fails. I need to manage all our business account(s). Telus is making this very hard and taking money away from us. How can I get telus to call or enter a support request ? This is just one of the many systems that just say. Technical issues. Been going on for years. When will this get fixed so I can get telus to call me ? Please help
Telus Account Issues
I was calling to cancel my service in 2 weeks ( around 6-7 times to get it cancelled . Account information disappeared from my telus app after the last call . But i am still receiving bill every month . Not sure why Telus still in business . I am with Telus more than 5 years never thing Telus gone worst like this
TELUS Business Issues
I became a TELUS customer just under a month ago, and while most aspects of the experience were excellent, such as the techs who installed my internet, TV, fax lines, and even the customer service reps were professional and nice. The TELUS Business Connect concierge experience has been an absolute nightmare. First, TELUS sent me a batch of flimsy, low-quality phones that looked nothing like what was promised and couldn’t even meet the basic operational needs of my clinic. To make it worse, they sent two extra phones I never ordered, and are now charging me for them. I called the very next day to report the issue and request an exchange, a simple ask, right? Wrong. I was told my issue was escalated to the Concierge Team and they’d handle it. But no one contacted me for two full weeks, and Worse, after that brief contact, she disappeared again. No promised updates. No returned calls. No emails. Radio silence. I’ve emailed and called the Concierge line more than 10 times with no response. I’ve called customer service multiple times as well. The only response I get? “Your case is still open with Concierge. There’s nothing we can do.” To their credit, they’ve also emailed the Concierge team directly and copied the manager, still no one responded. In the meantime, I’ve been forced to continue using my old Shaw phones, even though my contract with them expired. It’s been nearly a month, with no resolution in sight. TELUS, this is completely unacceptable. I expected professionalism and reliability not this disorganized mess that’s now costing my business time and money. To other business owners considering TELUS: Proceed with caution.
Can I replace the Cisco Mareki MR28
We just recently switched to Telus business fibre optic. The Cisco Meraki MR28 was included but I need extra coverage with a mesh system (it’s a multi-level building and the Telus router-modum is in the basement, connected to the Cisco). Is it possible to just disconnect the Cisco and replace it with my own mesh system from Netgear?
