I have multiple accounts that I try to manage and its honestly a head ache. I have used Bill Analyzer to ensure my payments are being made and to access receipts. Today I log in and the Bill Analyzer feature is missing from my dashboard. There has be...
The Telus Building located in Bon Accord, Alberta requires attention--overgrown weeds. Please provide contact information for this Telus property as this is a recurring problem. This is an urgent matter.Thank-you
I have a number of users on my business mobility account who are responsible to pay their own invoice. Is it possible to set a fixed amount for monthly withdrawal with pre authorized CREDIT CARD payment. I do not want to use bank account for payment....
I became a TELUS customer just under a month ago, and while most aspects of the experience were excellent, such as the techs who installed my internet, TV, fax lines, and even the customer service reps were professional and nice. The TELUS Business C...
Yesterday I unknowingly became victim or possible victim of a Sim swapping scam. I do not know if the scam was to swindle my new hardware from a recent upgrade or to skim my personal information. Luckily a quick thinking UPS lady saved me from losing...
I had Telus switch my Residential Internet to Business Internet in May 2024. My business accountant found that Telus was double-billing as, since May 2024, I was being charged for Business internet AND was continuing to be charged for Residential Int...
I have submitted a request to technical support 4 days ago, but have not yet received a response. I get a "We are unable to retrieve your request details. Please try again", when logged in to MyTelus to check the status!Maybe here someone else has en...
Dear TELUS Support,We would like to request an update to the email address used for receiving our invoices. Currently, the invoices are being sent to one of our users, but we would like to change this to a different email address.Additionally, we are...
I have been trying to submit a callback, support request and much more for months. Telus will simply will not call me. Every support request, every callback fails.I need to manage all our business account(s). Telus is making this very hard and taking...
I want to add a user to administer their own number. I created a user account and then requested access by phone number. As the account administrator, there are no entries in the pending request section. I have waited a couple of days for it to show ...
