cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Telus app

FutureFriendly
Good Samaritan

Does someone know how to report an issue on the network experience app?

1 ACCEPTED SOLUTION

SaiFi
Connector

If you have already downloaded the app –

-Launch the app

-Make the appropriate selections:

                - Issue (poor voice quality, no service, failed call attempts, dropped calls, slow data)

                - Local (outside, in building, in vehicle)

- Validate the location of the incident and manually type in if required.

- You can type free from notes in the comments section if you want.

- Select submit

View solution in original post

1 REPLY 1

SaiFi
Connector

If you have already downloaded the app –

-Launch the app

-Make the appropriate selections:

                - Issue (poor voice quality, no service, failed call attempts, dropped calls, slow data)

                - Local (outside, in building, in vehicle)

- Validate the location of the incident and manually type in if required.

- You can type free from notes in the comments section if you want.

- Select submit

View solution in original post