My Mobility Account
Forum discussion about TELUS Mobility accounts.
403 PostsLatest topics in Account
Disrespect in aTelus Store
How can I voice a complaint about a terrible experienced I had at a Telus store in ON today?
Website Login Issues
Just wanted to bring this to the attention of Telus. I have been getting this error message for months when trying to login to my account from the website. Other may have had this issue to. After entering all my information in correctly, the next bla...
Mobility Agreement not being honored by Telus
Hello, I have had issues since I upgraded our phones in late Nov 2023 Telus has not been able to fulfill the agreements it has made with me for mobility service I have contacted them multiple/many times to get them to honor the agreements made withou...
How can I lodge a complaint? I feel scammed by Telus
Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contr...
How to Stop Telus Billing Despite Services Confirmed Cancelled
All my Telus services were cancelled effective Feb. 13, 2024. Yet, Telus sent me a bill for the period from Feb. 13, 2024 to Mar. 12, 2024 for $254.50 despite the fact that Telus is not providing any more services to me. After many tries and failed c...
TELUS Rewards page not loading
When I try to access the rewards page from a browser this is all I get:URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this...
Understanding bill
To avoid suprise, everyone must ask read and learn their bill to avoid confusion. Your billing cycle is important to know. Always remember we are billed one month in advance. Everytime you made changes in between the billing cycle period, those chang...
The account was billed by Triton
Hello everyone,I was wondering if someone had a similar experience. I received a billing for this month and there were extra charges from, what turned out to be, a Triton application via my Telus account.Did anyone have that experience? I can't find ...
Telus LNY2024 lucky draw
I received a call from telus marketing said I was won a prize from LNY 2024 lucky draw, and need to fill a contest form to get the prize.I cant find any information from Telus page.Is it a scam or not?Thank you for reply.
Billing errors
Hi there, transferred my account from Rogers to Telus, and the 1st invoice is wrong.I signed up for usa/canada/mexico plan at 50$ per month and iphone pro max for 10$ per month.Telus accounting chanrged me 100$ for setup, and not 70+ taxes for monthl...
