Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
8,285 PostsLatest forum discussions
Fraudulent behavior of outsource agent
Hello. . Could someone please explain me how the internet services agreement from 25 of November 2024 became 2 agreements (internet + home security) from 27 of November, 2024?
Resolved! [Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a noti...
Mobility Sales Promotion: I
I'm receiving multiple calls per week (sometimes per day) for different people offering me a Telus mobility account or special deal. Are these scam marketing calls or is Telus actually authorising these sales agents?
Hi folks
Hi folks so I recently bought my own wifi router a tp link BE9700 I have it on partial bridge mode the nah20t. My Telus white MOCA connected to tp link deco shows the ip address in Abbotsford be9700 wifi 7 shows I’m in Campbell river is this normal? ...
Telus Fiber + Static Public IPs: NAH must not be in Bridge mode?
I keep hearing over and over again from Telus on-site techs and support agents that the Network Access Hubs will not work with Static IP addresses if set to Bridge Mode and they should be set to Router Mode instead. Help me understand how the WAN tra...
Still received Telekom email despite I've contacted Telus customer service
I'm a current Telus customer, and at first, I received an email notice from "First Choice Credit Services" on June 26, 2025, claiming that I have a certain amount of money uncollected regarding the "settlement" of an already closed account dating bac...
Plan Change Mid Contract after spouse death
My husband passed away. I’m the account holder and am in mid contract. I’m paying almost $300 per month as we have Canada US plan on both our phones. I want to keep his phone but no longer want Canada US plan on his phone. Can I change the plan witho...
Utility Box needs Wrapping
@dru @A-B Hello, There is a Utility Box outside our building that keeps getting tagged by graffiti. Can you please tell me who to talk to about getting this box wrapped with anti-grafitti. Address: 5690 W8th Ave, Vancouver, BC
Telus Tv+ login failed errors
I'm a new subscriber to internet and tv with TELUS, no matter the device I try to use I cannot log into my TelusTV+. I get the errors "Login Failed ERR_AGL_ACN_3545" on the app, and "Account associated with access token is unknown or not found" error...
Recording Bachelor in Paradise not permitted
I’m wondering why recording bachelor in paradise is not permitted on the time shift channels but can be done so at the regular time in my time zone.
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