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Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in the same manner, no problem.It is therefore something specific to using the Shaw email server.T...

Telus Evolution Box (New Digital Box) Delay

Can someone please help me with how to fix the delay when watching sports on the new optic digital boxes (Evolution boxes). It’s the new google boxes with Telus. I have 3 of them and each one plays live TV at a different time. I’ve tried to sign out ...

TCL Roku TV Code For TELUS TV+

Does anyone know the code for TCL Roku TV for the new Android box? I have tried all of the codes in the book and none of them work. I even tried the TCL Roku and Roku code that is listed in the programming and they didn’t work.

Door lock

Door lock keep sending low battery and resolved low battery messages every 15 minutes! Did a factory reset , changed the batteries but still the same!

Telus Deals

Yesterday i walked into Superstore for my weekly groceries. I tried to buy a bag of chips but was told the special price was only for new customers.... Oh wait that's only Telus that does stupid things like that. Guess I'm switching to Bell.

Stream+ Activation Issue

My subscription to Stream+ expired and I purchased another Stream+ subscription. Did not receive the activation e-mail so got referred to tech support. Tech support was no use and ended up cancelling my subscription without explaining to me that I ha...

I have been moved to CGNAT

Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a result, I am experiencing multiple issues, including:Ina...

Not receiving calls from a particular number

This is my call log with work. They phone me each morning to assign me for the day. However, I haven't received any calls from them since February. They said they've tried phoning me multiple times and I do not pick up but this is the latest from my...

Resolved! Telus contact info

I have been getting conflicting messages when talking to Telus on the phone. How do I contact Telus via email so that I can have something in writing regarding my contract conditions?

How to connect Fibre connection with Ubiquiti CGU

I just got Telus Fibre installed. I want to use my Ubiquiti Cloud Gateway Ultra (CGU) to service the internal LAN and Ubuiquit Access Points. Do I need to bridge the Telus Network Access Hub (NAH), or can I plug it straight into the NAH with Cat6? So...