New smarthub working but no internet connection available
Just had my smarthub wireless internet installed on Tuesday Mar. 24,2026. On Friday March 27,2026 at 9pm my internet stopped working. The hub lights indicate that everything is connected properly, but there isn't a internet to connect to. I called Telus last night and even reset the hub as per the AI instructions. As a result the lights came on as they should again, but no connection to Telus internet. I called again and waited half an hour before being connected with an actual human and spoke to a tech guy in India and he said the hub internet was a Canadian wide outage. He said Telus is working on it, but he could not give me a time. He added my cell number to his system that was supposed to text me outage updates. I haven't received any texts. It's now 6:50am on Saturday and it's still not working. I tried calling again and I am sent through every option that I don't need, only to be told the office is closed! And then the call is disconnected. I cannot get a hold of anyone. What is going on!!?? Four days into this new Telus internet and this is the service I'm getting??!! This is horrible. Please advise.
HELP! Cisco Meraki 28 - Smart Lights wont work.
Hi! I am hoping for some help here... We recently added telus fibre business internet and from what I can tell I don't think we have a modem installed? We have the fibre box connected at the panel and then the signal is running through a coax cable which is connected in my office to the cisco (see picture). What I am trying to do is get a 2.4 Ghz signal to allow my smart lights to connect. The cisco dashboard doesn't let me do it either so I can no clue what to do. Any help/advice would be appreciated!
