wanttocancel
2 Topics
Have spent 3.5 hours trying to cancel a webstore order
Hi. I placed an order for a phone + line 2 days ago but realized I placed a wrong order and I don’t need it anymore. However, I am having a really hard time trying to cancel it. I must have spent more than 3 hours calling Telus and just waiting to be connected to webstore team before getting disconnected eventually. I am a loyal existing customer with 5 different lines with Telus, but I am so disappointed with the customer service that I am having second thoughts about getting any additional service or continuing my current services as is. can someone please guide me if there’s a simpler way to cancel a webstore order? Thank you so much!1.2KViews0likes1Comment
Webstore @telus and UPS failure
I ordered a ZFold6 512GB because my old phone S22 Ultra was always disconnecting from the Telus network (I tried a SIM and eSim and nothing we working). So I ordered my phone on the webstore. Telus sent it but UPS was late by 3 and half hours so I wasn't home to receive it. The webstore put a restriction that I couldn't go to a UPS access point or rereoute. So after a week of UPS NOT DELIVERING IT (I stayed home waiting for it or had someone else waiting at home) they sent it back to Telus. Without trying to deliver it again. It was then received from Telus and then nothing happened for a week. I have repeatedly called them and all I get is it should update in 24 to 48 hours the status. When I check the order status the website crashes and doesn't show anything. Meanwhile Telus can't seem to allow me to pick it up or go to a Telus retail outlet or provide me any options other than sit and wait. Meanwhile its been 3 weeks since I put in the order and no one can seem to help me! I am frustrated that they can't do anything. I will wait a week and then I am afraid I will have to cancel.Solved1KViews0likes1Comment