vivint
3 Topics
Switched from Vivint - False Alarms now due to Telus system
Was recently migrated over to Telus from Vivint and am wondering if anyone else is having issues with their panel and sensors going offline, as well as any "false alarms" being triggered in the middle of the night? We have 2 panels and 1 consistently is offline and rebooting. Our plug in sensor does the same thing. It is continually offline and needs to be taken out and plugged back in. Our alarm went off at 11:30 the other night indicating the basement window was open. When I got down to the basement, the window was not opened. Phoned into the security line, who had the wrong address and last name registered for the phone number I was calling from. (Obviously the data migration from Vivint to Telus wasn't 100% accurate.) They werent able to tell me why the alarm falsely triggered and was told that I had to phone tech support the next morning. Talked to Tech support and they said that the window sensor disconnected from the panel as my panel needed to be updated with the latest firmware so thats what triggered the alarm. They couldn't tell me why none of the other 8 sensors didn't disconnect or why the firmware didn't automatically update. With Vivint these updates were automatic. Tech support indicated this is a larger problem and that they are working on updating the firmware on panels as quick as they can but have no timeline when this will be completed. So, in the meantime there could be potentially false alarms that occur again! I was a customer with Vivint for 6 years and never experienced a false alarm in the middle of the night or sensors excessively being offline and disconnected. Very very dissappointed with this move over to Telus.3KViews0likes6Comments
Why am I forced to upgrade my Vivint system?
Hi, Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #". After calling Telus, I was informed that I needed to upgrade the system and account, which would cost me money... both the system, and a new account.. I've acquired my current system in 2022 with Vivint prior to the acquisition, a total of 25 devices (4k dollars in equipment) and a 60mo contract. During the acquisition, the letter stated that no changes would happen to my plan... it was just the billing transitioning from Vivint to Telus First month under Telus and it increased by 4 dollars... ok, no notice nor anything... but 4 dollars wouldn't change anything... and now I am asked to upgrade my system... Why am I forced to upgrade my account and spend extra on top of my 2yo devices and go with a more expensive plan? if I was to quit, I would be forced to pay the contractual fees... and now you want to force me to spend even more money? no matter if I quit or I stay, I need to pay cash regardless... either a penalty, or a forced upgrade (upsell). A few calls with customer support already and no resolution... keep sending me to the "custom security for residential" cuz "residential" claims I have too many sensors (noted, cameras are accounted as sensors) and no resolution. What a ripoffSolved7.4KViews2likes13Comments
Vivint Home Security
Telus recently bought Vivint/ADT I am currently with Vivint and contract nearing end Anyone made the switch and able to use existing equipment? I've paid alot of money for several pieces of equipment Smoke/fire alarm, c02 detector, 5 door sensors, doorbell camera, 2 motion sensors, smart thermostat. Vivint installed an adapter to allow me to use my equipment with their system. Telus plans come with signicantly less amount of equipment and I'm not looking to purchase more items to keep the same amount of service. Any insight?Solved7.9KViews0likes2Comments