TELUS Device checkup - Self-Diagnose & Troubleshoot Your Phone
Through the My TELUS App, we’ve launched a new way for customers to self-diagnose and troubleshoot your phone issues. By running a Device Checkup on your phone, you can resolve common issues such as: Phone hasn’t been restarted in 30+ days Settings causing perceived issues: airplane mode is on or data is-off causing calls/texts to be missed. Outdated software version causing performance glitches. Low storage creating app crashes or slowdowns. Battery drain from high screen brightness or background apps. And more! Completing the Device Checkup on your phone is quick and simple. To do so: Access the My TELUS App on your iOS or Android phone Go to “Support” Scroll to “Quick actions” and select “Run a device checkup” Select the category you’d like to diagnose Audio, Camera, Connectivity Display, Power and battery, or Run a full checkup Your phone will complete a series of automated tests, followed by a few short guided interactive tests Once completed, you will be provided with the results of your assessment, followed by Smart Suggestions on how to overcome your issues, as well as tips on how to optimize your phone to run better. Version FR
How to diagnose bad wifi calling quality?
My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues occur with both a Pixel 7 and an LG G7. The only thing I can think of to do is check jitter and packet loss with a tool like PingPlotter (although I concede that this won't be conclusive; Wifi Calling probably uses UDP). Can you link me to technical information about how Wifi Calling works, and how to figure out which Telus servers are in use? Any other diagnostic suggestions would be appreciated.Wi-Fi Assist
Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that network as long as it could, even when the network's signal became too weak to be effective. Then, you'd have two choices: either turn Wi-Fi off or wait until your device was completely out of range and it would switch over to the cellular data network. How does Wi-Fi Assist work? Wi-Fi Assist regularly checks your device's Wi-Fi connection to determine signal strength. If the Wi-Fi signal performance drops, Wi-Fi Assist automatically switches to a cellular data connection until the Wi-Fi signal improves. By doing so, the handoff between your Wi-Fi and cellular data connections would be automatic and smooth. How can Wi-Fi Assist impact me? As this feature may increase the amount of time spent on the cellular data network, there is potential for higher data usage, and the Wi-Fi signal may disconnect more frequently if your device's Wi-Fi connection drops below a specific strength. How to turn Wi-Fi Assist ON or OFF Wi-Fi Assist is usually turned on by default. Once enabled, it operates in the background automatically. You can turn it on or off anytime by following these steps: Apple/iOS 1. Tap Settings. 2. Tap Cellular. 3. Scroll down to find the Wi-Fi Assist toggle. 4. Tap to turn the feature ON or OFF. Android 1. Go to your Start screen and swipe up or down to open the menu. 2. Tap Settings. 3. Tap Connections. 4. Tap Wi-Fi. 5. Tap to enable Wi-Fi. 6. Choose the Options symbol and select Advanced. 7. Tap to disable Switch to mobile data. Important Notes Wi-Fi Assist does not activate for some third-party apps that might use large amounts of data. For example, apps with audio or video streaming functionality, or email apps with features such as attachment downloads. If you are data roaming outside of Canada, Wi-Fi Assist will not automatically switch to a cellular data connection. For device specific data management tips, you can also check out our articles for iOS and Android. Version FR
