Power adapter issue on Telus TV Box
I have a couple of Telus TV Android boxes. One of them stopped working, just won't turn on. After googling I found the issue was likely the power cable. I tested it by swapping it for the power adapter on our other box and it works. Saw a reddit post that said you can arrange to have a new power adapter mailed out. Looking for help, please let me know.
Upgraded to Optik TV Android Box - Profiles
We have multiple Telus Optik TV Android boxes (TelusTV-24S). We upgraded from the old Optik boxes. They all powered up and work just fine except we never get a "Who is watching?" screen where I can choose between the profiles. When it was first set up on the home page it shows a spot down the page to create them which we did but after selecting one, it goes back to the Home Screen. Each profile has a different profile pic. We cannot find any profiles. On the "Home" screen, I have a "Settings" tab, which has a "Gear" icon, but when clicked, this doesn't allow me to do anything with profiles. Under settings- device settings- accounts and profiles - has no accounts listed(we can only sign in to google there). The profile selection screen at telustvplus.com doesn’t show up either. We updated the software and did a couple of factory restarts to no avail. We have called telus customer support a couple of times with no help. The first time after getting the boxes a week ago and was told to wait a week and call back if it wasn’t fix as the boxes all weren’t on the account yet. The second time (yesterday) was told we have to have a google account signed in for profiles to work. (I told them I don’t want that because that’s not what I was talking about but have since tried signing in with a google account and that didn’t do anything). It seems to me the people I’ve talk to don’t understand what we mean even when both times have been with them on video while trying to explain. I’ve mentioned the telus webpage about the profiles (user-profiles-optik-tv) and was told it’s wrong and that can’t be done. In looking on this site, it seems the solution may be an account setup issue not a hardware issue but nobody with customer support seems to understand. Maybe someone here can help. Has something changed with the profiles and the webpage hasn’t been updated? Thanks
Telus TV+ App on Apple TV - UX
Reposting this a year later, still having the same UX issue on my Apple TV 4k gen3 with the telus streaming app. I recall someone saying it was fixed, perhaps it was in a build but since has been removed? Here's what I'm having a problem with: In "Guide" my time hops around (left and rigth) when scrolling down. For example... I open "Guide", I want to scroll down to see what's on at 4pm, in about 3-4 rows, I'm already at 8am now. I think these blocks should not cause me to jump backwards and forwards. It's a frustrating experience and I so badly wish it could just work the way it should work. I only want to know what I can tune into or watch at 4pm without getting
TELUS TV+ Availability in Ottawa
When I submit my address on the telus.com website it says Telus TV+ is available and can be ordered now. After I submitted my order request, the salesperson that called me said their system shows that Telus TV is not available in Ottawa. Either the website is wrong or the salespeople they have calling customers are wrong. So, is it available or not?
Can't adjust Telus TV+ caption size
The Telus TV+ captions are huge, and I've tried many times to adjust the caption size, following the directions provided and nothing seems to work. I've also rebooted the box. Nothing seems to work. Optik never had this problem. Is it a software issue since you updated to TV+?
TELUS TV+ Geolocation Feature FAQ
Learn about location services for TELUS TV+ and how to ensure uninterrupted streaming. Why Location Access is Required Verifies streaming occurs within Canada to ensure compliance with content licensing agreements and enables an optimal streaming experience. How to Enable Location Services Apple (iOS) Open "Settings" Go to "Privacy & Security" > "Location Services" Toggle on if needed Find "TELUS TV+" Select "Allow while using the app" Android Open "Settings" Go to "Location" Toggle on if needed Find "TELUS TV+" under "Location services" Select "Allow while using the app" Important Notes Content unavailable without location access Streaming restricted to within Canada Only admin profiles can change location settings Troubleshooting Location Errors Ensure device location services are on Grant TELUS TV+ location permissions Verify you're within Canada Privacy Concerns Only approximate location used Data not stored or shared Used solely for Canadian content verification When to Contact TELUS Persistent location error messages Issues enabling location services Questions about content availability Concerns about data privacy
