Lagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions. It's also accompanied by a blank screen with a green rotating circle in the bottom right corner. Appears to have started and become a regular pain over last few weeks.
Telus AndroidTV Box issue (Model: UIW4054TLU)
My TelusTV - 21T broken again. I have to reset to factory setting 2-3 times a week now. The TV box will hang with no signal (yes i check the HDMI cable). To temporary fixed it, i have to insert a paperclip in the reset hole and hold it for 10 seconds but the white light on the button will not blink or turn off. Which then i have to unplug the power cord for 10 seconds and plug it back in. a few times, i can see it boot up but still no signal then i have to repeat the same process. i can watch TV for a night then turn off the TV. the next morning, i have to reset again with the same procedure above. so annoying. I have replaced 3 of my TV box for more than 3-4 times now over the years. What to do?
Can't login to Telus TV+ on web browsers
New subscriber to Stream+ which is supposed to include Telus TV+. Spent over and hour myself and another hour on the phone with Telus support yesterday, after waiting for a call back, trying to login to Telus TV Plus on a web browser. Logging into app works just fine. Tried three different computers and five different browsers - no luck. Restarted the modem, cleared histories, restarted computers, enabled location on all computers/browsers, allowed all permissions, no VPN's etc. Message pops up each time saying "Error, The email address or password entered is incorrect. Please contact customer care." No resolution with Telus support as, after an hour, the call was disconnected. Despite, twice, providing my call back number (which is the same number they called me on to initiate the call), I did not receive a call back. I received a text message this morning directing me to the Telus webpage entitled "How to use TELUS TV+ on your browser". Completely unhelpful. Hoping someone can help. Would be nice to have one Telus service/app working properly, as we're into month four or the Telus Connect app not working properly either.
Video Playback Speed
Dear TELUS Product & Customer Experience Team, I am writing to formally request the addition of adjustable playback speed (e.g., 1.25×, 1.5×, 2×) for TELUS On Demand content and recorded programming on the TELUS TV+ Android TV platform. Playback speed control is now a standard feature across most modern streaming platforms and digital media applications. Many customers, including myself, have become accustomed to watching content at increased speeds for reasons including time efficiency, focus optimization, and accessibility. For individuals with ADHD and other neurodivergent conditions, the ability to adjust playback speed is not simply a convenience — it meaningfully improves engagement and comprehension. Currently, TELUS TV+ does not offer this capability, which creates an inconsistent experience compared to other digital platforms. I believe introducing playback speed control would: • Improve accessibility and inclusivity • Modernize the TELUS TV+ platform • Increase customer satisfaction and retention • Align TELUS with evolving industry standards This feature does not alter content ownership or licensing; it simply provides user-side playback flexibility that is already widely implemented elsewhere. I strongly encourage TELUS to consider adding playback speed options within the player interface for On Demand and recorded content. Thank you for your consideration. I look forward to seeing continued innovation on the TELUS TV+ platform. Sincerely,
Mount for Telus 24S box (3D print)
I got a Telus TV Digital Box the other day and decided I wanted to mount it behind my TV. So I created and printed a mount for it based on some other designs. It's a nice snug fit with a few variations. Hope this helps someone else, it was a fun exercise for me: https://makerworld.com/en/models/2398187-telus-tv-box-mount-24s (For some reason it won't let me upload photos, but there's some at the link)
Recordings and Restart Apple TV Playback Error
When I use the Restart show feature in TelusTV+ app on Apple TV, I will receive a "Playback Error" and this will also happen when watching recordings. Why? I've noticed I'll keep receiving this error every 40 seconds or so. This has been happening for some time and there is no resolution. I have tried deleting the app, restarting the device, removing the TV Provider option in Apple TV. I've rebooted the ONT (NH20A) and the Booster. Nothing works. Internet seems to always work, just seems to be a playback issue with TelusTV+ app and recording. Any reasons why?TELUS TV+ Geolocation Feature FAQ
Learn how location services work with TELUS TV+ and ensure uninterrupted streaming of your content. Why Location Access is Required Ensures compliance with content licensing agreements Verifies streaming occurs within Canada Provides optimal streaming experience How to Enable Location Services Apple (iOS) devices: Open "Settings" Go to "Privacy & Security" > "Location Services" Toggle on if needed Find "TELUS TV+" Select "Allow while using the app" Android devices: Open "Settings" Go to "Location" Toggle on if needed Find "TELUS TV+" under "Location services" Select "Allow while using the app" Important Notes Content unavailable without location access Streaming restricted to within Canada Only admin profiles can change location settings Troubleshooting Location Errors Check these settings: Device location services are on TELUS TV+ has location permissions You're within Canada Privacy Information Only approximate location used Data not stored or shared Used solely for Canadian content verification When to Contact TELUS Contact TELUS support if you experience: Persistent location error messages Issues enabling location services Questions about content availability Concerns about data privacy Version Fr
Telus TV+ App on Apple TV - UX
Reposting this a year later, still having the same UX issue on my Apple TV 4k gen3 with the telus streaming app. I recall someone saying it was fixed, perhaps it was in a build but since has been removed? Here's what I'm having a problem with: In "Guide" my time hops around (left and rigth) when scrolling down. For example... I open "Guide", I want to scroll down to see what's on at 4pm, in about 3-4 rows, I'm already at 8am now. I think these blocks should not cause me to jump backwards and forwards. It's a frustrating experience and I so badly wish it could just work the way it should work. I only want to know what I can tune into or watch at 4pm without getting
