telus tv+
56 TopicsTelus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.” I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?2.4KViews8likes43CommentsProfile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.226Views0likes9CommentsFire tv Stick HD
Tried the fire stick 4k but doesn't work because its a in house operating system what I found out , can't side load so bought the new fire stick hd wifi 6 , thought what I've read I get Telus TV Plus but I was wrong again because Telus doesn't show up on app store , I get City TV , Bell fibre optic but no Telus . Can someone help or is there another stick other then Amazon I can get for my older tv154Views0likes5CommentsTELUS TV+ App Video Quality Issues
I'm reporting a persistent video quality issue with the TELUS TV+ app (com.telus.stbtvclient version 1.26.4.200) on both my Fire TV device and TELUS TV-24S boxes. For the past month, live TV and recorded shows start with good video quality for about 3 seconds, then become heavily pixelated and stays that way. On April 15, 2026, we called TELUS customer support and completed all recommended troubleshooting steps, including: Video quality set to Automatic (also tried Performance mode) Adjusted resolution settings on both Fire TV and TELUS TV-24S boxes Connected boxes directly with Ethernet cable and verified connection Rebooted modem, Wi-Fi boxes, and all TV devices Cleared app data and cache Uninstalled and reinstalled the TELUS TV+ app Power cycled all devices and checked signal quality Customer service concluded this appeared to be an app issue on the box. Note that the TELUS TV+ app is the ONLY app experiencing pixelation. All other apps (including TSN streaming services) on the same devices play normally with perfect video quality. Could you please: Confirm if this is a known issue with version 1.26.4.200 Provide a fix, patch, or rollback option Escalate to the app/software development team Thank you for your assistance.268Views0likes4CommentsPixelating Feed
Anyone else experiencing pixelating feed during original TV broadcasts and pixelated playback on recordings including audio studder. It's happening with more regularity and in some cases longer duration of late during consecutive mins of a broadcasts and recordings. It's random across channels and I have not experienced it during any streaming services.172Views0likes4CommentsTelus TV Guide No Longer Saving just My Subscribed Channels Setting
Digital TV app version 1.26.3.200 updated and removed the saving of the TV Guide option of ‘My subscribed channels’. We have to set it every day the box now wakes up. Hopefully this is an inadvertent regression?516Views1like7Commentslol closed captions-can't find 'em
Been reading all the complaints re the size of the CCs...my problem is I can't figure out how to access them at all. When I use the voice button, it comes up saying that the CCs aren't on this app...what 'app' are they on? Not even worried about the size, although I empathize with those that are..but can't seem to access them at all..I am a newbie, so please be gentle...Solved140Views0likes3CommentsACN_3545 Error on TELUS TV+
Telus tech support had to recreate my profile now my Telus TV+ (PIK) gets above error code when logging in. Did the following on my android TV: Cleared cache and restart TV (did not solve) Uninstalled Telus TV+ and restart TV Installed Telus TV+ and restart TV (did not solve) Searched Telus neighbourhood and no solution offered to anyone Please resolve issue.Solved404Views0likes2Comments