telus support

6 Topics

Cannot Reset Password
I cannot reset my password for my telus account I can get a login link (sent to the same email) but that doesn't help me set a new password as I need my old password to set new one.
Frustrated01
2 months ago Place Home Services
75Views
0likes
3Comments
Telus alters new contract without consent, raising price by over $20.00
I negotiated a new contract on July 7 for $152 per month tv and internet. Looked at my account today and there was a new contract on July 24 for over $170 per month with the addition of detour mini offer, and National Geographic mini offer, added to the contract that I didn’t authorize . I expect the contract that was negotiated will be honoured.
Solved
buckycat
5 months ago Place Home Services
248Views
0likes
5Comments
Incorrect Services Listed On My Telus App?
Anybody else having an issue similar to this? Logged into the My Telus app this morning and instead of seeing "unable to retrieve your information" for Optik TV as I usually do, I see $199 worth of services we are not signed up for, and have NEVER been signed up for: You Pick 8 plus 10 Add Ons. When I log into the website for our account, Optik TV services are listed correctly: Essentials plus 2 add on channels @ $58 monthly. I can only assume this is a mistake on the My Telus app, as is so often the case. Please confirm what amount we will be billed for on the next cycle. I can assure you, that if you try billing us for $199 worth of products we never signed up for, I will cancel every service we have with you so fast, your heads will spin. Please advise.
ANV
5 months ago Place Home Services
84Views
0likes
1Comment
[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless. It boasts such amazing features - schedules, device-blocking, content-blocking and so much more! - but it rarely works. I either get a notice that it can't connect (which is fun because it's literally the name of the app), or I can set schedules and turn off access to certain devices, only to find my kids still using them with complete success. This is a problem for me. I pause the WiFi to my daughter's phone (she does not have data through a provider, so the only way she can get online is via WiFi - and all of my neighbours have locked access, so she's not getting on theirs) because she likes to text me at work all day for important things like "do we have any snacks" or "check out this TikTok". Yesterday, she texted me all day long again, and even though I checked the app and it was like YEP EVERYTHING'S GOOD THIS PHONE IS DEFINITELY PAUSED, everything was not good, and the phone was not paused. During the summer, I go to bed before my kids because they are no longer in school, and I shut off the WiFi for their phones and the iPad. It's all on one of those awesome schedules, which the app showed as active and working, but are actually neither of those things. The home screen even showed the devices as paused. Except - I have a secondary app that shows me what apps they are using and for how long, and it let me know that they were on their phones until after 2am. Good stuff. Does anyone know of an app that isn't this one that will actually do what I need this one to do? I have been giving polite app feedback for ages (that changed yesterday) and Telus doesn't seem to agree, after all this time, that the Telus Connect app should, in fact, connect.
Solved
RobotFish
6 months ago Place Home Services
10KViews
0likes
153Comments
Internet Equipment Return via Canada Post, status changed from "Out for del
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today. Not sure what my next steps should be, do I contact Telus or Canada Post? Just don't want to be on the hook for not returning the equipment. I packaged the equipment (modem, cables, and power brick) in a box, took a picture of all the content in the box along with piece of paper with my account number, address, name, and phone number as per return instructions. Also have the Canada Post receipt with the tracking number. Thank you in advance!
Solved
Lilpoony
2 years ago Place Home Services
7.7KViews
0likes
9Comments
Call Back Feature
The call back feature isn’t working. Every time I select to use this feature, I’m told that I’ll receive a call back. When my phone rings for the call back, I answer it and then the system gives me the message that should be given if it reaches my voicemail. This is very frustrating because it ends the call, thinking I’ve missed the call back. This needs to get fixed!
JayKob
3 years ago Place Home Services
13KViews
0likes
11Comments