How to View and Change Your TELUS Technician Appointment
Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser. Viewing Your Appointment Access your appointment details: Log into My TELUS account Select "My Profile" Click "View and manage your appointments" View appointment information: Scheduled date Arrival time window Service address Contact number Appointment type (install, move, repair) Managing Your Appointment To reschedule: Click "Reschedule" Select new date and time Click "Reserve" To cancel: Click "Cancel" Confirm cancellation To update contact number: Select "Change your contact number" Enter new number Confirm update After Making Changes You'll receive a confirmation email Changes will appear in Appointment Manager Review details page for verification Important Notes Service available only for Alberta and BC customers Must use desktop browser (not available on My TELUS app) Some appointments may require calling TELUS or using Live Chat When to Contact TELUS Contact TELUS support if: You can't reschedule online The cancellation option isn't available You need immediate assistance You're outside AB or BC EN version
Technician Scam
Had a technician visit 2 weeks ago for home services and he sold me on a great sounding mobility plan, when i switched from Bell EPP. I asked explicitly if I could use my Apple Watch with this contract and if this counts towards a discount for my home services. Turns out now there is no way of using the plan with my Apple Watch, it doesn’t count towards a discount on the home service, only mentioned the $60 connection fee after already transferring the number, a rep on the phone told me that I could have signed up for an unlimited plan for less, in the end I’m basically now paying more for less and I’m screwed on the Apple Watch connection. However phone reps are not letting me out of the contract or let me change it. Good reminder to never let a rep or tech let you sell something you haven’t read the fine print on … 1 month in and already can’t wait to switch away from Telus. Anonymous, if you let techs sell stuff please make sure they actually know what their selling …
