Stream+ subscription double charge
I subscribed to stream + via EPP back in November. First day on November 6th, I was charged twice. I called in, and the agent provided credit towards my cellphone bill (which is with EPP as well). Next cycle, on December 6th I was charged twice again. Spoke to an agent for over an hour and the agent couldn’t resolve. Advised to submit a support form and should hear back within 10 business days. no reply, called EPP support 3rd time. Agent couldn’t resolve and offered credit towards my cellphone bill. She advised she will escalate but so far has hear nothing. can someone please advise / help on this matter???
Stream+ Unable to purchase
I've made multiple attempts to try and purchase a Stream+ Premium Subscription. When I reach the checkout I'm continually redirected to a page that says "Thanks for your interest ... this subscription is only available for Telus customers who have certain Telus services". To clarify, I have a Telus phone plan. I've contact customer support they confirmed I should be able to purchase the subscription, they advised me to complete an online ticket for subscription services detailing my issue. That was three weeks ago. I contacted customer support again, my account was deleted an recreated and still no luck. They said to give it 24 to 48 hours, after recreating my account for their database to update and try again. Again no luck.account associated with access token is unknown or not found
I cant log to my telus tv+, keeps getting that same error when I input my correct credentials, which works fine to log in my Telus. This issue happens on multiple different devices (mac, tv, phone) and started happening after I moved addresses.
Issues w cancelling stream+
I really liked the bundling but I need extra features that the Telus package can't offer - specifically I need to add members who aren't living in my household. I'm trying to cancel my subscription but no matter what reason I provide, clicking the Cancel Subscription button does nothing.
Stream+ selfserve gone - mytelus deleted by CS
I am experiencing an unusual situation and I am unable to get support;was on phone for 1.5 hrs and they couldn't help me. sequence of events: - in Oct 24 I signed up for stream+ and added to myTelus profile, everything worked fine and self-serve was visible when logging in to my account. This was charged to my cc monthly; a standalone service. - Yesterday when trying to update account manager and members I accidentally locked myself out of self serve functions on account by setting myself as member - contact CS on chat; informed he could only fix by deleting mytelus profile and starting new one. CS agent deleted my old mytelus profile and started a new one. received onboarding email, created password and regained access to mobility self serve. - Later on I noticed the original stream+ service was no longer visible; not re-linked to new mytelus profile, became entirely inaccessible. This means can no longer update payment, cancel etc- this is a self-serve only service. - noticed I could start a new stream+ on the new mytelus account - better EPP rate which I did, now am being billed twice, once for original stream+ which I and CS can't access on the back end (spent 1.5 hrs on phone with them), and new account which I want to keep. - need is to either link the old stream+ subscription to new mytelus profile with different email address so I can cancel it myself, or I need Telus to cancel it so I stop getting charged monthly on my visa. old emails from original stream+ have no identifiers other than email which isn't useful as original mytelus profile was wiped from system and new mytelus profile initiated with the same email address. I am able to see transaction numbers on credit card statement for old service which may be useful to find old subscription Either has to be resolved by Telus, or only option input a chargeback, change visa number - really not beneficial to either party
Stream+ - Amazon prime got canceled itself and not able to signup back
I got email this morning saying my amazon price account canceled, all other account Netflix and Disney+ are working fine. I tried singing up again from Telus myweb portal and getting error: Oops! We couldn't find an active subscription for this account. You may not have claimed your offer yet or your offer expired. I contacted Amazon CS and they mentioned they don't have authority to cancel third party accounts. Just wondering if this happens to anyone else and what was the resolution.