How To Process A Certified Pre-Owned (CPO) Device Repair
Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done. In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locations can process your iPhone repairs if within the 1 year CPO warranty. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Expired CPO warranty or physical/water damage exists - Visit the nearest TELUS or Mobile Klinik store to speak with our team. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Version FRMobile Klinik Device Checkup Tool
Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find the nearest Mobile Klinik store, and even check out your smartphone's resale value. Here's all the info you need to get started. How to download the Mobile Klinik app 1. Ensure that you have an active cellular or Wi-Fi connection. 2. Visit the Google Play store (Android) or Apple App store (iOS) and search for 'Mobile Klinik Device Checkup'. 3. Alternatively, if you select the new Diagnostics link available in the app itself you'll either be brought directly to the Google Play store or Apple App store prompting you to install, or have the app automatically launch if it's already installed. How to run a device checkup 1. Launch the Mobile Klinik Device checkup app (once installed) by tapping the icon from your smartphone's home screen. 2. *First time users* Accept the Terms & conditions and allow data usage access to use the app. Do this by following the prompts to open Settings (you'll be brought to the Usage Data Access section), find and select the app, tap to allow usage tracking, and go back to return to the app. 3. All tests will be selected by default, though you may select/deselect which tests you wish to perform including: Battery (battery health and usage) Storage (internal/external memory usage) Connectivity (Wi-Fi, Bluetooth, SIM) Data (data usage) Device (software updates and security) 4. Click Start at the bottom of the screen. *Note: The battery drain test (unless skipped on Android) will run for approx. 30 seconds and maximize your screen brightness, flash, and vibration functions to assess battery health. 5. Results summary will be displayed and colour-coded by severity level: Device alerts and critical updates - Red or Yellow Optimization recommendations - Green 6. Select the green chevron next to a results to see specific info about the test. How to check device value and repair options Device Value Tap 'Sell Your Phone' from the app home screen. Select 'Continue'. Complete the interactive tests and questions about your smartphone. Receive the device's value *Note: New devices may not retrieve a value, and value given is an estimate and will not be confirmed until you visit the nearest Mobile Klinik store. Repair Options Tap 'Repair' from the app home screen. Select the repair journey you need: Find a store, Book an appointment, or Call for a quote. Version FR
