Sensor Replacement Instructions Wanting
I recently had my Telus home security upgraded. The upgrade process went well. A couple of weeks later I received a report that a sensor was not working. I contacted tech support who walked me through troubleshooting steps. It was determined that this new sensor was faulty and a new one would be shipped to me for me to replace the sensor myself. There are several problem with this process There is no expedited shipment. It took over a week for my new sensor to arrive. During that time I was exposed with one door not protected. A more rapid shipment process would be more appropriate. The instructions said to start by reading the instructions in the sensor box. This turned out to downloading a PDF. Note for seniors, view the PDF online with magnification. The font is very small. The PDF instructions have you putting on the double sided tape and mounting the sensor and magnetic. Fortunately, I'd read ahead and knew there was a device id on the back of the sensor which was needed for 'pairing' the sensor with the control panel. This means the pairing must be done before the sensor is physically installed. If I'd followed the steps I would not have had the device id which would have already been mounted requiring removal of the sensor. No where was it mentioned that to activate the sensor all you need to do is pull the plastic tab out. All the instructions seem to assume the installation of a battery. So, there is a least one big problem with the steps in that the device if is not recorded before installation. Telus I'd recommend someone review you instructions, for both app based and control panel based, installations.New panel, old lock
Telus recently replaced my security panel. At the same time, the technician replaced the batteries in my door lock. The lock works and I can open it with the codes etc, but it is not registered in the panel at all and so I cant lock or unlock the door in my app anymore. (So it also no longer has an audible "door locked" message) I took the lock case off and performed the reset instructions given in the app but it just won't connect at all. Any suggestions? I really dont want to have to call a technician out again.
Reuse existing QOLSYS panel with Telus Smart Home
I'm moving into a house that already has Telus Home Security equipment's in place. It has iQ Panel and door/window sensors. Right now, when I open or close the door/window, it doesn't have the chime sounds. I have checked in the panel, in the PowerG test, all sensor have no signal, and I think that's why sensors are not pairing with the panel now. I tried to entered with installer code for advanced settings, but default code 1111 does not work. All I want is to have chime when I open/close the door/windows.Mobile app has delay showing open Window/Door (3-4 min)
Hi, When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened. So if someone opens a window and keeps it open for 2 min then close it, and I look at the history of that door, it shows the window was never opened! Is this issue isolated to me or others have similar experiences.
