Unauthorized Google Play Charges on Watch Account
I have received google play charges for a transaction on my Telus watch account. I have not done this transaction. There is no history of any such transaction on the google play account nor is there any active or inactive subscription to support this transaction. Basically this transaction does not exist. Telus customer care directed me to Google to ask for a refund. Google support page Https://payments.google.com/payments/u/0/unauthorizedtransactions requires a correlation id to dispute such transactions that do no appear in history. Their page clearly states carrier will provide this id and that this is a required field for raising such a dispute. Telus is now shying away form their responsibility and nopt providing me this correlation id. When the seller (Google Play) shows no transaction and the buyer (myself) says there is no transaction how can the middleman the payment gateway (Telus ) charge me for any thing. If they do, they need to provide a proof of the incident in correlation id. It is impossible that they do not have this Id. Online forums show this is not an isolated incident and hundreds of other customers have reported such fraudulent charges on their watch account. In each case they have demanded the correlation id. Here is the catch many customers have stated that customer care has provide this correlation id to them. So Telus indeed has this id but the customer care agents are too lazy to search for it or have no knowledge that such a thing exists. Telus is looting its customers with fraudulent charges and refuses to do anything about it.
Ongoing Issues with Phone Order, Defective Device, and Customer Service
This is a long one because the situation has gone past frustrating and entered "ludicrously bad service" territory. Where to start? *Ordered a new phone early December online (first mistake, their webstore is AWFUL) *Couldn't order the case I wanted, and had to settle for one I didn't like *Took weeks to ship *Couldn't get the email with a label to send the old phone back when I did finally get it *4 hours on the phone to deal with it *Finally send back the phone after talking to multiple people *Am given a lame $50 credit for my trouble (I had to miss work because of this) *First day with the new phone, camera is defective *Call Telus, it course nobody can help me except the webstore, who doesn't answer their phone and takes days to respond to emails *Finally get to talk to someone, they apparently request a mailer with the new phone inside and a label to return the defective one *That was January 7th and have heard nothing since *Used chat to ask about the order today, was told "oh yeah I can't help you, I'll call you and transfer you to the webstore" *Had to explain multiple times what the issue was to this person *Sit on hold with the webstore for an hour *They disconnect me So I got $50 and a broken phone for my HOURS of time spent with these incompetent reps, nobody can give me any answers, nobody responds to messages or emails. Can someone st Telus tell me why exactly I should continue to be a customer? Because I have never been treated so poorly by a company in my life and has soured me so much on Telus that after this term I will probably never buy services from them again, and I have been a Telus customer in some capacity for over 20 years. Totally disgusted, frankly.