Loyalty Offer = Double my current plan?
I've had my current phone since 2018. It works great but it's starting to have issues charging, but nothing having a charging bank in my bag won't help with. Telus is offering me "loyalty rewards" options to upgrade my phone (I have been with Telus for 15+ years). I found a phone I liked, but the lowest plan for any new phone is double what my current plan is with less services? I only started this plan 2 years ago when they offered it to me. How the heck do they call doubling your plan in two years a "reward for loyalty"? Also trying access any customer service is near impossible - support won't even load in the app?