payment

2 Topics

Account Number for Payment
I cancelled my internet several months ago. I want to make a payment through my bank, but it requires a 10 digit account number and the only one I have is 9 digits. I no longer have access to the home services account and the AI chat is useless. Does anyone have a solution?
Jordanzord
26 days ago Place My Account
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Double Charged
I was double charged, I think because I didn’t realize I have automatic payments set up and manually paid the bill myself as well. The second transaction appears on my bank balance but doesn’t reflect anywhere on the Telus app. I’m not sure where to see where this second payment went on the app or how to know if it will be applied as credit for my next billing period. I’ve tried using the virtual assistant but it is unable to tell me if I have credit on my account.
Solved
aquarly
1 month ago Place My Account
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