How to Report Missing Episodes in Optik TV On Demand
Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forum Click "Start a Discussion" Tag the TELUS_Support handle in your post about the missing episode(s) Submit episode details by clicking Publish button in bottom right Required Information Include these details in your report: Show title Season number Episode number Original air date Channel name/number What Happens Next Resolution process: TELUS flags issue to vendors Content team investigates availability Updates made when possible Important Notes Some content unavailable due to licensing Resolution time varies by situation Updates provided through forum Tips for Best Results Provide complete information Check current library first Be specific about missing content Follow up if needed When to Expect Updates Initial response within forum timeline Content updates vary by availability Licensing restrictions may apply Note: Some content issues may be beyond TELUS control due to rights or technical limitations. Version FRNHL on Optik App Guide
Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910 Press "apps" button on Optik remote Access via Home Screen: Find in apps row Press left arrow during live TV Select "View All" if not visible Available Features Standings Information: Conference rankings Division standings Playoff brackets Game Details: Live scores Period breakdowns Box scores Team rosters Player statistics Schedule Options: Team-specific views Customizable preferences Score history Customization Options Follow specific teams Highlight preferred content Adjust schedule display Track playoff teams Tips for Best Use Check standings regularly Monitor live scores Track favorite teams Review game statistics When to Contact TELUS Contact TELUS support if you experience: App not loading Features unavailable Navigation issues Content not updating Display problems Visit the Support Page for detailed troubleshooting and setup instructions. Version FRHow to Set Up TELUS TV+ on Amazon Fire TV
Stream TELUS TV+ content on your Amazon Fire TV devices. Follow these setup instructions to get started. Requirements Active subscription to one of: Optik TV Stream+ Pik TV with live channels Additional requirements: My TELUS or Koodo account Canadian region settings FireOS 6 or higher Installation Steps On your Fire TV device: Open Amazon app store Search for "TELUS TV Plus" Select Install Launch app Sign in using your account credentials Compatible Devices Firestick Fire Cube Fire TV-enabled television sets Available Features Main features: Live TV streaming On-demand content Cloud recordings (with subscription) 4K channel support Service Limitations Some channels require TELUS home internet No On Demand rentals or purchases No Pay Per View events Service available only in Canada Note: For On Demand purchases, use other supported TELUS TV+ devices and watch on Fire TV. When to Contact TELUS Contact TELUS support if you experience: Installation issues Login problems Content accessibility questions Streaming quality concerns Subscription verification needed Version FRHow to Customize Your Optik TV Guide and Favorites
Personalize your Optik TV experience by organizing channels and creating custom lists. Follow these steps to tailor your viewing options. Show Only Subscribed Channels Press OPTIONS on your Optik remote Select FAVOURITES LIST Choose SUBSCRIBED CHANNELS Press OK to confirm Create a Favorite Channels List Press OPTIONS on your Optik remote Select EDIT FAVOURITES Choose SET UP Check boxes next to preferred channels Press SAVE when finished Add a Channel to Favorites While Watching Press OPTIONS on your Optik remote Select ADD TO FAVOURITES Use Live TV Filters Press OPTIONS on your Optik remote Select LIVE TV FILTERS Choose a category: Educational Kids Movies Sports News Additional Features Create multiple favorite lists for different users Use the TELUS TV+ app for mobile viewing Tips for Optimal Use Regularly update your favorites as preferences change Explore different filter categories for new content Familiarize yourself with the TELUS TV+ app features When to Contact TELUS Contact TELUS support if you experience: Guide customization options not appearing Issues saving favorite channels Problems with Live TV Filters Questions about TELUS TV+ app compatibility FR versionHow to Extend Optik TV PVR Recording Time (Non-Android Boxes Only)
Learn how to extend your PVR recording time up to 3 hours to capture entire live events without missing overtime or extended programming. *Our Android boxes auto-extend sports events so there's no need to extend yourself. Setting Up Extended Recording Open TV Guide: Press GUIDE button on remote Find desired program Highlight with green cursor Start recording setup: Press INFO button Choose 'Record episode' Press OK Adjust end time: Move cursor to 'At scheduled end time - Change' Press OK Select desired extension length Press OK Confirm recording: Move cursor back to 'Record' Press OK New Optik Experience Features Automatic extensions for live sports: 60 minutes for most events 90 minutes for tennis matches Important Notes Maximum extension: 3 hours Ideal for live events and sports games Ensures capture of overtime or extended play Tips for Optimal Use Consider potential overtime for sports events Add extra time for pre/post-game coverage Check program guide for accurate start times When to Contact TELUS Contact TELUS support if you experience: Unable to access extension options Recording not saving extended time Questions about storage capacity Issues with automatic extensions FR versionHappy Halloween!
Hey everyone! Hope you're doing well and enjoying the start of the fall season! October is here, and we're quickly approaching another Halloween season! As we get ready to don our costumes and make room for the cascade of bite-sized candy headed our way...there's always one thing I look forward to the most. Scary movies! I've always been a horror movie fanatic, from the classic 1978 masterpiece "Halloween" to newer classics like "It Follows" and "Weapons" (seriously...check both of those out asap). I love it all. Even better, did you know that Optik TV On Demand has its very own Halloween themed section called "Trick or Treat"? Well, it does and let me tell you...it's awesome. From classic slasher flicks to modern horror masterpieces, there's something for everyone. There's even more family friendly choices for those with little ones, so no worries there. You can even check out some Halloween themed scenes for free...perfect for leaving on in the background during that fantastic party you're hosting. In celebration of this great time of year, allow me to recommend a few movies for you to check out both with the kids, and once they've gone to sleep and you're (gasp!) left all alone in the dark of night. If you're not already dozing off after that 19th mini Snickers bar. We've all been there. No regrets. Thrills and Chills Where to begin? Our On Demand 'Trick or Treat' section has a ton of great horror movies to choose from. From classics like The Shining, Se7en, The Craft, and The Blair Witch Project to newer classics like Halloween Ends or the stellar The Black Phone, there's something for all tastes. Whether you're looking for pure horror or something with a funny twist (Beetlejuice, anyone?) we've got you covered. Here's a few I recommend: Weapons - Easily my favourite horror movie of 2025. In a sleepy town, seventeen children from a third grade class suddenly wake up and run from their homes at 2:17am, disappearing into the night. A father and the class teacher must uncover the mystery and find the missing children. Dark, unsettling, and suspenseful. Terrific movie. Longlegs - In the same vein as thriller classics 'Se7en' and 'The Silence of The Lambs', the amazing 'Longlegs' stars Maika Monroe and Nicolas Cage. An FBI agent is assigned to an unsolved serial killer case that takes an unexpected turn, revealing evidence of the occult. One of my favorite movies; an instant thriller classic. Bring Her Back - A dark Australian horror film, Bring Her Back follows two half-siblings who find themselves orphaned and inadvertently placed into an occult ritual by their new foster mother. This really gets the nerves rattled, with some sinister themes and a terrific young cast. Highly recommended. Family Frights Looking for something with that Halloween touch without giving the kids nightmares for weeks? We've got your back. Here are some great family oriented Halloween movies that you're sure to love as well! Ghostbusters - Who ya gonna call? The cultural hit from the 1980's that spawned an empire of video games, toys, and no less than four subsequent movies, that's who! A hilariously haunted time awaits you and your kids (a few jump scares and ghosts, but nothing too bad!) so this is always a can't-miss to check out during the Halloween season! The Nightmare Before Christmas - Tim Burton's stop-motion classic is a great time for the family! Jack Skellington, Halloween Town's "Pumpkin King" stumbles onto Christmas Town and schemes to take it over. Featuring delightful sing-alongs and classic characters, it's a surefire hit! The Monster Squad - A fun horror movie from the mid-80's that is now a cult classic, The Monster Squad is a group of scary movie loving teenagers that must band together when a group of classic horror villains come to life! A brave group of kids with no fear vs. Dracula, The Wolf Man, and Frankenstein's Monster? Sounds like a blast to me! There's all this and more! You can rent or even purchase brand new movies (even in 4K HDR!) to own. So kick back, bust out some of that awesome candy your kids scored (other than candy corn because, well...come on) and have a Happy Halloween!TELUS Stream+ FAQ: Premium Streaming Bundle Guide
TELUS Stream+ combines Netflix, Disney+, Amazon Prime, and TELUS original content into one convenient streaming package. Here's what you need to know. Plan Options Stream+ Basic includes: Netflix Standard with ads Disney+ Standard with ads Stream+ Premium includes: Netflix Premium Disney+ Premium Key Features Exclusive to existing TELUS customers No long-term commitment required Cancel anytime flexibility Multi-device access (TV, laptop, smartphone, tablet) Powered by the TELUS wireless network Purchase and Activation How to purchase: Visit the Stream+ page Select your preferred plan Pay with credit card (only payment option) Activation process: Purchase the Stream+ bundle Wait for the activation emails Click "Activate Now" in each email Follow setup instructions Managing Existing Accounts Netflix and Amazon Prime: Link your existing account Billing transfers automatically to TELUS Disney+: Link your account Check current subscription to avoid double-billing Cancellation Steps Log into My TELUS Navigate to Subscriptions tab Click "Manage" for your subscription Select "Cancel my subscription" Note: Service continues until the end of your billing cycle When to Contact TELUS Contact TELUS support if you experience: Problems linking existing accounts Missing activation emails Billing issues Questions about features or compatibility Version FRTELUS TV+ Is Now on Smart TVs - Your Favourite Shows, Your Way
Big news! Your favourite shows, movies, and live TV channels are now just a click away on your LG and Samsung Smart TVs Streaming just got even more convenient! The TELUS TV+ experience you know and love is now available on your LG and Samsung Smart TVs, giving you yet another seamless way to enjoy entertainment right from your living room. What This Means for You No more switching between devices or dealing with complicated setups. Your entire TELUS TV+ library is now accessible directly through your Smart TV's interface. It's the same great experience, just more convenient than ever. Before You Start Make sure you have these requirements covered before diving in: Active Subscription: You'll need an active subscription to Optik TV, Stream+, or Pik TV (including live TV channels) Account Access: Have your My TELUS or Koodo login details ready Location: TELUS TV+ app is exclusively available in Canada Internet Connection: Some channels require TELUS home internet due to licensing restrictions Getting Started On your LG or Samsung Smart TV, go to the home menu and select "Apps" Use the search bar to find "TELUS TV Plus" and click to download and install Open the app, sign in with your My TELUS or Koodo credentials, and start watching! Don't have a My TELUS or Koodo account yet? No problem! You can register for a My TELUS account or Koodo account directly through the app to get started. FAQs: Everything You Need to Know Which Smart TVs are compatible? LG Smart TVs (2020 models and newer) Samsung Smart TVs (2021 models and newer) What features can I access on my Smart TV? You get the full TELUS TV+ experience: Live TV streaming On-demand content library 4K channel access Cloud recording management (local recordings require other devices) Can I purchase content directly on my Smart TV? On-demand purchases and rentals aren't yet available directly through Smart TVs. However, you can buy or rent content on another supported device and then watch it seamlessly on your TV. Are all my TV channels available? Absolutely! All 4K channels available through TELUS TV+ can be accessed on your Smart TV, giving you the complete viewing experience. Ready to Upgrade Your Streaming Experience? With TELUS TV+ now available on LG and Samsung Smart TVs, your entertainment setup just got a major upgrade. Grab your remote and start streaming your favourite content right from your living room. It's never been easier to enjoy TELUS TV+! Remember: TELUS TV+ is designed to work seamlessly across multiple devices. Explore other compatible options to enjoy your favourite shows and movies in even more ways, wherever you are!En diffusion sur TELUS - Septembre 2025
Salut tout le monde! J'espère que vous allez bien et que vous profitez de la fin de l'été! Septembre approche à grands pas, et un autre mois signifie une autre nouvelle fournée de films et d'émissions formidables à regarder sur Télé OPTIK! N'oubliez pas que vous pouvez regarder tous les nouveaux contenus les plus populaires dans le cadre de notre formidable forfait EnContinu+ supérieur pour obtenir Netflix Premium, Disney+ Premium et Prime Video à un tarif réduit! Jetons un coup d'œil à certains des titres très attendus qui seront diffusés en septembre ainsi qu'à ce qui me passionne en ce moment! À venir en septembre 2 septembre - Mercredi (Saison 2 - partie 2) - Netflix La dernière moitié des épisodes de la deuxième saison du succès Netflix sur l'effrayante Wednesday Addams. 18 septembre - Black Rabbit - Netflix Série à suspense très attendue sur un restaurateur de New York forcé dans le monde criminel de New York par son frère. Avec Jude Law et Jason Bateman. Les plus attendus Black Rabbit - Netflix Cette mini-série mettant en vedette Jude Law et Jason Bateman a l'air fantastique. J'ai vraiment l'impression de voir Ozark qui rencontre Breaking Bad et The Bear. Jude Law est le propriétaire d'un nouveau restaurant et d'un club VIP à New York, qui semble se frayer un chemin vers le sommet. Cependant, tout est menacé lorsque son frère troublé (Jason Bateman) revient, apportant le danger avec lui et forçant les frères dans une situation de vie ou de mort déchirante. Ce thriller de 8 épisodes est définitivement le genre de série que je dévore. Avec ces deux stars dans les rôles principaux, et Bateman lui-même à la réalisation aux côtés de grands noms tels que Ben Semanoff (Ozark, Yellowjackets), vous savez que ça va être palpitant. Je suis un grand fan des histoires avec des personnages troublés qu’on ne peut s’empêcher de soutenir, qui font face à des choses qui deviennent incontrôlables à chaque pas qu'ils font. Cela crée du bon suspense et c'est donc un divertissement à ne pas manquer. Ne ratez pas tous les épisodes de Black Rabbit le 18 septembre, en exclusivité sur Netflix! Ce que je regarde en ce moment Les Osbourne - Prime Video Qui n'aime pas le Prince des Ténèbres? Tous les métalleux comme moi doivent tout à Ozzy et ressentent énormément sa perte. Quelle meilleure façon de passer un peu de temps en revisitant sans doute la toute première série de télé-réalité... Les Osbournes! Au début des années 2000, MTV a été autorisé à vivre à l'intérieur de la maison d'Ozzy et à le suivre, lui et sa famille, pendant quelques années et les résultats sont à la fois réconfortants et hilarants. C'est un bon moment de suivre Ozzy, Sharon, Jack et Kelly pour voir comment une famille parfois dysfonctionnelle traverse la vie quotidienne. Cela peut être difficile lorsque le père est une rockstar légendaire dans le monde entier, mais ils s'en sortent. Ma partie préférée de cette série est bien sûr Ozzy lui-même, mais plus encore de le voir affronter les problèmes d'un père comme moi. Chasser le chat dehors alors qu'il s'enfuit presque, faire face à un aspirateur bruyant qui l'empêche de regarder ses films de guerre à la télévision. C'est à la fois fascinant et amusant à regarder, et vous pouvez regarder les trois saisons dès maintenant sur Prime Video! Au cas où vous l'auriez manqué : Vous n'êtes pas encore abonné à EnContinu+? Ne vous en faites pas! Vous pouvez l'ajouter à votre forfait Télé OPTIK en tout temps! Pour en savoir plus, cliquez ici!
Streaming on TELUS - September 2025
Hey everyone! Hope you're doing well and enjoying the end of summer! September is right around the corner, and another month means another new batch of great movies and shows to check out on Optik TV! Remember, you can catch all the hottest new content as part of our awesome Stream+ package to get Netflix Premium, Disney+ and Prime Video all at a discounted rate! Let's take a look at some of the highly anticipated titles streaming in September as well as what I'm hooked on now! Coming in September September 2 - Wednesday (Season 2 - Part 2) - Netflix The final half of episodes in the second season of the Netflix hit about spooky Wednesday Addams. September 18 - Black Rabbit - Netflix Highly anticipated thriller series about a New York restaurateur forced into NYC's criminal underworld by his brother. Starring Jude Law and Justin Bateman. Most Anticipated Black Rabbit This limited series starring Jude Law and Jason Bateman looks fantastic. I definitely get the vibe of Ozark meets Breaking Bad meets The Bear. Jude Law is the owner of a hot new New York restaurant and VIP club who's seemingly working his way to the top. Everything however is threatened when his troubled brother (Jason Bateman) returns, bringing danger with him and forcing the brothers into a harrowing life or death situation. This 8 episode thriller is definitely the type of series that I binge through. With these two stars in the leading roles, and Bateman himself directing along with greats such as Ben Semanoff (Ozark, Yellowjackets) you know it's going to be pulse pounding stuff. I'm a huge fan of stories with troubled characters you still root for, dealing with things that are spiraling out of control with every step they take. It makes for some great cliffhangers and must-watch entertainment. Look for all the episodes of Black Rabbit on September 18, only on Netflix! What I'm Watching Now The Osbournes - Prime Video Who doesn't love the Prince of Darkness? Any metalheads such as myself owe everything to Ozzy and feel his loss immensely. What better way to spend some time by revisiting arguably the first reality TV series ever... The Osbournes! In the early 2000's, MTV was allowed to basically live inside Ozzy's house and follow him and his family around for a few years and the results are both heartwarming and hilarious. It's great times following Ozzy, Sharon, Jack, and Kelly around to see just how a sometimes dysfunctional family makes it through everyday life. It can be difficult when the father is a worldwide legendary rockstar, but they figure it out. My favourite part of this series is of course Ozzy himself, but more so watching him deal with the issues of a father just like myself. Chasing the cat outside when it almost runs away, to dealing with a loud vacuum getting in the way of him watching his war movies on TV. It's both fascinating and funny to watch, and you can check out all three seasons right now on Prime Video! ICYMI: Not subscribed to Stream+ yet? No worries! You can add it to your Optik TV package at any time! Find out more here!
