Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
Canadian film channel
We signed up for Optik TV last year. It's been a long time since we've had cable (nearly 20 years), and.. things have really changed. The single-show channels are really a trip. I don't know if everybody gets the same, but we have Three's Company, Walking Dead, Price is Right channels. It seems setting up a "channel" is easy now, because these things don't require broadcast channels, nor hosts, or most likely even any office space. Somebody programs these things from a desk and advertising it inserted from some package deal that Telus sells. If it's so easy to do this, why do we not have a Canadian film channel, playing new and old films 24/7? There is a lot of really great stuff out there, but it's hard to find. Some is available on Crave, some doesn't seem to be available on any channels or streaming at all. Where is Last Night? When can I see Blue Heron? Mile End Kicks? With the apparent ease of setting up channels, the lack of support for Cancon is mind boggling.
Poor customer service.
I tried in vane to set up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born. Nothing worked with the online tutorials so I went to the phone call option. I was connected very quickly but I now know that it was more of a sales call than support call. She verified that I had home phone, duh, and said she would help me to get it set up. From that point on she went into sales mode. I do not use Telus mobility because it does not serve Sproat Lake, port alberni. She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh. She then checked the lake address I gave and confirmed that telus provides service at the lake. This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone. She argued with me, argue that I was wrong. I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc. I mentioned that I had phoned for support with my home voicemail and she continued to argue. I told her I would find the support myself. I went on to the Telus site again and found that I don't in fact have voicemail. Why could she not have told me that??? I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam. I pay $210 for my service and can't even get voicemail. TELUS' support is really just their sales department. Shaw is not looking so bad right now.
PVR Not recording CBS / Colbert and Global News
Our PVR has again stopped recording these scheduled series even though they are set up correctly. They are set up to record First run only and I have verified that even first run are not being recorded. Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again. I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change. Anyone have any ideas or knowledge of what might be going on?TELUS TV+ App Video Quality Issues
I'm reporting a persistent video quality issue with the TELUS TV+ app (com.telus.stbtvclient version 1.26.4.200) on both my Fire TV device and TELUS TV-24S boxes. For the past month, live TV and recorded shows start with good video quality for about 3 seconds, then become heavily pixelated and stays that way. On April 15, 2026, we called TELUS customer support and completed all recommended troubleshooting steps, including: Video quality set to Automatic (also tried Performance mode) Adjusted resolution settings on both Fire TV and TELUS TV-24S boxes Connected boxes directly with Ethernet cable and verified connection Rebooted modem, Wi-Fi boxes, and all TV devices Cleared app data and cache Uninstalled and reinstalled the TELUS TV+ app Power cycled all devices and checked signal quality Customer service concluded this appeared to be an app issue on the box. Note that the TELUS TV+ app is the ONLY app experiencing pixelation. All other apps (including TSN streaming services) on the same devices play normally with perfect video quality. Could you please: Confirm if this is a known issue with version 1.26.4.200 Provide a fix, patch, or rollback option Escalate to the app/software development team Thank you for your assistance.TELUS Home Services Support Guide
Here's some quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search our support database Visit our communityforums Contact us via Facebook Check our Service Status page When to Contact TELUS Your issue isn't resolved by the above guides Complex service changes or issues Technical support needed Billing questions Service moves or transfers
