TELUS TV+ App Video Quality Issues
I'm reporting a persistent video quality issue with the TELUS TV+ app (com.telus.stbtvclient version 1.26.4.200) on both my Fire TV device and TELUS TV-24S boxes. For the past month, live TV and recorded shows start with good video quality for about 3 seconds, then become heavily pixelated and stays that way. On April 15, 2026, we called TELUS customer support and completed all recommended troubleshooting steps, including: Video quality set to Automatic (also tried Performance mode) Adjusted resolution settings on both Fire TV and TELUS TV-24S boxes Connected boxes directly with Ethernet cable and verified connection Rebooted modem, Wi-Fi boxes, and all TV devices Cleared app data and cache Uninstalled and reinstalled the TELUS TV+ app Power cycled all devices and checked signal quality Customer service concluded this appeared to be an app issue on the box. Note that the TELUS TV+ app is the ONLY app experiencing pixelation. All other apps (including TSN streaming services) on the same devices play normally with perfect video quality. Could you please: Confirm if this is a known issue with version 1.26.4.200 Provide a fix, patch, or rollback option Escalate to the app/software development team Thank you for your assistance.
PVR Not recording CBS / Colbert and Global News
Our PVR has again stopped recording these scheduled series even though they are set up correctly. They are set up to record First run only and I have verified that even first run are not being recorded. Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again. I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change. Anyone have any ideas or knowledge of what might be going on?TELUS Home Services Support Guide
Here's some quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search our support database Visit our communityforums Contact us via Facebook Check our Service Status page When to Contact TELUS Your issue isn't resolved by the above guides Complex service changes or issues Technical support needed Billing questions Service moves or transfers
Has anyone got their fully bridged NAH working with legacy PVR/STB?
It's a shame that I can only bridge one port or the entire NAH. I've been advised that if the NAH is fully bridged then my legacy PVR/STB will no longer work. Has anyone managed to get the PVR/STB with a fully bridged NAH? If so, what are the details of your setup to get this working? I do have a Ubiquiti UCG-Fiber.Do you find your legacy PVR/STB to be snappy?
I remember back when I got my PVR/STB many years ago, everything felt snappy. Over time, things seem to slow down. There's lag here and there now with the UI. Anyone else here notice the same thing? I wonder if it's the background software updates over the years that just slow things down?
Pixelating Feed
Anyone else experiencing pixelating feed during original TV broadcasts and pixelated playback on recordings including audio studder. It's happening with more regularity and in some cases longer duration of late during consecutive mins of a broadcasts and recordings. It's random across channels and I have not experienced it during any streaming services.
TELUS TV+ Suggestion
When browsing the guide programs that are set to record have a red circle at the end of the timeslot. This is not visible for longer programs like movies and sporting events due to the limited width of the screen. I notice the program title floats in the timeslot as you scroll left and right. Could the recording indicator also float with the title so that it's visible all the time? An alternative is to also highlight the title in red to indicate a program is set to record. This is especially important on the app as phone screens are portrait mode but it's also an issue on the browser.
