Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and they go to bed later than me. I can login to the app, it sees my Modem/Network Access Hub (Technicolor NH20T) and Boost Wi-Fi 6 (Arcadyan Boost 2.1), and shows the connected devices list. But when I try to pause one of the devices I get the error "Oops Your modem can only pause a maximum of 0 devices. Please unpause some devices and try again." I have tried doing a pinhole reset on the modem and on the boost then uninstalling and reinstalling the app. Once the app eventually found the modem online again and I tried to pause something again and got the same error. Called customer support, after an hour on the phone she was stumped and said she'll call me back (with no reference number or anything, I honestly didn't think she would) and she did call and leave me a message about 4 hours later saying this is a known issue and they are working on a solution and they will send out an update when it's fixed (when? how will I know?). Does anybody have any information to corroborate or contradict this? Or any suggestions for me?
Return Your TELUS Equipment in 3 Easy Steps
Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab a piece of paper and clearly write the following info on it: First and last name of the account holder. TELUS account number and full service address. Phone number associated with the service(s) (if applicable). - Seal the box securely. TAKE THE PACKAGE TO ANY CANADA POST OUTLET - Visit any Canada Post outlet and let the clerk know you're returning residential equipment to TELUS. - Quote the Return ID number PR142924. - Canada Post will provide you with a prepaid waybill, with the TELUS address already printed on it (no charge). (PLEASE NOTE: For any TELUS Mobility and wireless equipment returns, including the TELUS Smart Hub, please call our team directly at 1-866-558-2273 to arrange a return.) KEEP TRACK OF THE WAYBILL NUMBER - Please keep track of the waybill number you received from the Canada Post clerk until the package is successfully returned to our warehouse. - For convenience, take a picture of the waybill so you have it easily accessible on your phone! If you have any further questions, please comment below or reach out to us over at our Twitter/X or Facebook pages and we'll be there to help! FR version
Recording Timing is wrong
I have scheduled recordings of some shows and the timing doesn't match the show. I've noticed it especially with several HBO programs. The recording starts up to 10 minutes before the show actually starts and ends early, cutting it off. I think the TELUS guide isn't synced with the actual program times.Streaming on TELUS - Februrary 2026
Hey everyone! Hope you're doing well and enjoying the new year! February is right around the corner, and another month means another new batch of great movies and shows to check out on Optik TV! Remember, you can catch all the hottest new content as part of our awesome Stream+ package to get Netflix Premium, Disney+ and Prime Video all at a discounted rate! Let's take a look at some of the highly anticipated titles streaming in February as well as what I'm hooked on now! Coming in February February 5 - The Lincoln Lawyer (Season 4) - Netflix The return of Manuel Garcia-Rulfo as the iconic lawyer, back to tackle another thrilling case in this smash hit based on the series of novels. February 19 - The Night Agent (Season 3) - Netflix FBI agent Peter Sutherland returns in another season of the hit political thriller series. Most Anticipated The Lincoln Lawyer (Season 4) - Netflix Based on the bestselling novel series by Michael Connelly (also responsible for the fantastic 'Bosch' books/series), The Lincoln Lawyer is back. Manuel Garcia-Rulfo returns as Mickey Haller, Los Angeles' most dedicated defense attorney. Trouble seems to find Mickey in every season, and things seem no different this time around. After the shocking finale of Season 3 (no spoilers!) there's more than ever at stake now that Mickey himself is the client. With his reputation, and his very life, on the line, he'll need to do everything he can to prevail in the end. I'm a huge fan of this series. The writing is quick, the acting sharp, and there's enough cliffhangers in almost every episode to keep you coming back for more. Garcia-Rulfo definitely shines as the titular character, with a great supporting cast that's both well-rounded and hilarious. If you're a fan of political or courtroom thrillers, The Lincoln Lawyer is for you. All three seasons are streaming now so you have time to catch up before the new season drops February 5 only on Netflix! What I'm Watching Now Fallout (Season 2) - Prime Video I'm so pumped that Fallout is back! The megahit post-apocalyptic series based on the worldwide phenomenon video game series has returned for an action-packed second season! In this story, there are the haves and have-nots. Set about 200 years after the 'end of the world' bombs dropped, the denizens of a series of luxury fallout shelters underground are forced to return topside into a world full of radiation, mutated creatures, raiders, and countless other dangers. This series centers around Lucy MacLean, a citizen of Vault 33 as she returns to the surface chasing after her father, who has a lot of things to answer for after the nuclear decimation of the planet. She partners unwittingly with Cooper Howard, a former actor who has since mutated into a ghoul, making his way as a gunslinger and bounty hunter. While fans of the video games will undoubtedly love the series, there's a lot to love for the uninitiated. If you're a fan of over-the-top humor and action, combined with a star-studded cast and fantastic special effects, you're sure to love Fallout. Both seasons of the hit series are now streaming on Prime Video. It's a super fun series to kick back with and enjoy! ICYMI: Not subscribed to Stream+ yet? No worries! You can add it to your Optik TV package at any time! Find out more here!
NHL on Optik App Guide
Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910 Press "apps" button on Optik remote Access via Home Screen: Find in apps row Press left arrow during live TV Select "View All" if not visible Available Features Standings Information: Conference rankings Division standings Playoff brackets Game Details: Live scores Period breakdowns Box scores Team rosters Player statistics Schedule Options: Team-specific views Customizable preferences Score history Customization Options Follow specific teams Highlight preferred content Adjust schedule display Track playoff teams Tips for Best Use Check standings regularly Monitor live scores Track favorite teams Review game statistics When to Contact TELUS Contact TELUS support if you experience: App not loading Features unavailable Navigation issues Content not updating Display problems Visit the Support Page for detailed troubleshooting and setup instructions. Version FRTELUS TV+ Geolocation Feature FAQ
Learn how location services work with TELUS TV+ and ensure uninterrupted streaming of your content. Why Location Access is Required Ensures compliance with content licensing agreements Verifies streaming occurs within Canada Provides optimal streaming experience How to Enable Location Services Apple (iOS) devices: Open "Settings" Go to "Privacy & Security" > "Location Services" Toggle on if needed Find "TELUS TV+" Select "Allow while using the app" Android devices: Open "Settings" Go to "Location" Toggle on if needed Find "TELUS TV+" under "Location services" Select "Allow while using the app" Important Notes Content unavailable without location access Streaming restricted to within Canada Only admin profiles can change location settings Troubleshooting Location Errors Check these settings: Device location services are on TELUS TV+ has location permissions You're within Canada Privacy Information Only approximate location used Data not stored or shared Used solely for Canadian content verification When to Contact TELUS Contact TELUS support if you experience: Persistent location error messages Issues enabling location services Questions about content availability Concerns about data privacy Version FrHow to Report Missing Episodes in Optik TV On Demand
Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forum Click "Start a Discussion" Tag the TELUS_Support handle in your post about the missing episode(s) Submit episode details by clicking Publish button in bottom right Required Information Include these details in your report: Show title Season number Episode number Original air date Channel name/number What Happens Next Resolution process: TELUS flags issue to vendors Content team investigates availability Updates made when possible Important Notes Some content unavailable due to licensing Resolution time varies by situation Updates provided through forum Tips for Best Results Provide complete information Check current library first Be specific about missing content Follow up if needed When to Expect Updates Initial response within forum timeline Content updates vary by availability Licensing restrictions may apply Note: Some content issues may be beyond TELUS control due to rights or technical limitations. Version FRHow to Set Up TELUS TV+ on Amazon Fire TV
Stream TELUS TV+ content on your Amazon Fire TV devices. Follow these setup instructions to get started. Requirements Active subscription to one of: Optik TV Stream+ Pik TV with live channels Additional requirements: My TELUS or Koodo account Canadian region settings FireOS 6 or higher Installation Steps On your Fire TV device: Open Amazon app store Search for "TELUS TV Plus" Select Install Launch app Sign in using your account credentials Compatible Devices Firestick Fire Cube Fire TV-enabled television sets Available Features Main features: Live TV streaming On-demand content Cloud recordings (with subscription) 4K channel support Service Limitations Some channels require TELUS home internet No On Demand rentals or purchases No Pay Per View events Service available only in Canada Note: For On Demand purchases, use other supported TELUS TV+ devices and watch on Fire TV. When to Contact TELUS Contact TELUS support if you experience: Installation issues Login problems Content accessibility questions Streaming quality concerns Subscription verification needed Version FRHow to Customize Your Optik TV Guide and Favorites
Personalize your Optik TV experience by organizing channels and creating custom lists. Follow these steps to tailor your viewing options. Show Only Subscribed Channels Press OPTIONS on your Optik remote Select FAVOURITES LIST Choose SUBSCRIBED CHANNELS Press OK to confirm Create a Favorite Channels List Press OPTIONS on your Optik remote Select EDIT FAVOURITES Choose SET UP Check boxes next to preferred channels Press SAVE when finished Add a Channel to Favorites While Watching Press OPTIONS on your Optik remote Select ADD TO FAVOURITES Use Live TV Filters Press OPTIONS on your Optik remote Select LIVE TV FILTERS Choose a category: Educational Kids Movies Sports News Additional Features Create multiple favorite lists for different users Use the TELUS TV+ app for mobile viewing Tips for Optimal Use Regularly update your favorites as preferences change Explore different filter categories for new content Familiarize yourself with the TELUS TV+ app features When to Contact TELUS Contact TELUS support if you experience: Guide customization options not appearing Issues saving favorite channels Problems with Live TV Filters Questions about TELUS TV+ app compatibility FR version
