How to Swap Your TELUS SIM Card
SIM card swapping enables your device to connect to the TELUS network. Follow these steps to perform the swap yourself without visiting a store. Prerequisites Before starting, ensure you have: Your new TELUS SIM card Your current device (powered on and connected to the TELUS network) Access to your My TELUS online account SIM Card Swap Procedure Keep your device powered on with the old SIM card inserted. Log into your My TELUS account online. Navigate to "Plans & Devices" at the top, then click "Device," followed by "Swap your SIM card." Enter the number from your new SIM card. Complete the two-factor authentication: Choose to receive the verification code via SMS or email Enter the 6-digit verification code you receive Once the system confirms the swap is complete, power off your device. Remove the old SIM card and insert the new one. Power your device back on. Verify the connection by making a test call. Troubleshooting If you encounter issues during the swap process: Ensure you're entering the correct SIM card number Double-check that you're using a valid verification method (SMS or email) If the swap doesn't complete, wait a few minutes and try again When to Contact TELUS Reach out to TELUS customer support if: You can't complete the SIM swap online Your device fails to connect to the network after the swap You need additional assistance with SIM card configuration TELUS experts are available to help resolve any technical issues and ensure your device functions correctly on the network. You can contact TELUS through their official support channels or reach out via their Facebook page for assistance. EN version
Cell Phone Delivered and ACCEPTED at Wrong Address
I ordered a new cell phone last weekend and it was sent out for delivery this week. It was "delivered" yesterday (June 7), however it was sent to the wrong address and was given to someone via "verbal signature". I'm not sure how someone can sign for my package, even verbally, without having to show some identification to prove who they are. I double checked my confirmation e-mail and my address is correct. There error seems to be with the courier and I have created a service ticket. Has this happened to anyone else? I'm worried I will not receive my phone but still be on the hook for my plan...
