Loyalty offer not on my order or contract
I had a Loyalty offer, which would expire March 10 2026. I could upgrade my new Samsung S26 Ultra: From 256g to 512g. Free. And, get the, "Galaxy watch 8 on us". Doesn't show on my order, or my contract. I have already done the order, and paid the required taxes. All done through MyTelus app. Selected the 512g. Was fine. The watch would arrive after a few weeks, after getting a contact email/or call. Went to check through my app. The offer is gone, since I already ordered it. Called customer service, talked with a loyalty representative. He didn't see anything. He transferred me, but of course the offices were closed at 9:50am. Now, all I am getting is a 256g S26 Ultra? As a 25 year customer. This is not acceptable. Can anyone help?
Loyalty Offer = Double my current plan?
I've had my current phone since 2018. It works great but it's starting to have issues charging, but nothing having a charging bank in my bag won't help with. Telus is offering me "loyalty rewards" options to upgrade my phone (I have been with Telus for 15+ years). I found a phone I liked, but the lowest plan for any new phone is double what my current plan is with less services? I only started this plan 2 years ago when they offered it to me. How the heck do they call doubling your plan in two years a "reward for loyalty"? Also trying access any customer service is near impossible - support won't even load in the app?
Text Loyalty offer from 5458 short code but not available
I was sent a loyalty offer through text from the Telus short code. It has a link to the telus site where the offer should be but nothing works, the offer is also neither in my App with login or Web with login. I tried calling an agent who could not make the offer either. It's a decent offer but expires in a few days. Who can make this work??
