koodo

3 Topics

routing issue
Hi, I’m reporting a routing issue. A specific domain (jpg6.su) times out on Telus home internet and Koodo mobile, but loads normally on other carriers, VPNs, and web proxies. The site returns ERR_CONNECTION_TIMED_OUT only on Telus/Koodo. This looks like a routing or upstream peering issue. Could this be forwarded to network engineering?
Guestcalgary333
8 hours ago Place Home Services
155Views
1like
2Comments
Linking a Koodo account
Hello! Has anyone been able to successfully link a koodo account to their Telus account through the Telus website? Or even see the option to do so ANYWHERE? Telus internet clearly advertised a discount for existing Telus OR Koodo mobile customers when I signed up a year or so ago. The option to link a Koodo account however has never existed anywhere. You can only link Telus accounts. Schockinly the discount was of course never provided. They keep promising they would fix it but I am still dealing with this and even a year later there is still no way for a customer to link a koodo account. It feels very much like a scam and like they should not have advertised a discount that is impossible to get????
Sunflower2
2 months ago Place Home Services
63Views
0likes
0Comments
Koodo Winback call
I received a winback call from Koodo on Dec 2, 2025. It is from an agent called Issac. He offered me a great deal. However, I thought it was a fraud at first, so I took time to verify. When he called me back, I was calling Koodo service and didn't answer his call. Later, I called back, but another agent picked up my call. I asked for Issac, but that agent told me that all the agents were the same and the offer was limited, so I would better make my decision immediately. I believed and made my order. Later, Issac called back, and I realized that this should be his credit. I wish his supervisor could see my list. I testify that he is a good agent, and please give him more opportunities.
lily618
6 months ago Place Mobility
396Views
0likes
1Comment