Possible to Halt Billing After 2 Year Contract?
Hey, so I am under a 2 year contract for my wifi. I want to close my account immediately once the 2 year contract is done because Telus is trying to open an AI data centre in my city. I don't want my money going to them anymore but can't afford the contract closure fee. Has anyone does this before or should I just call near the completion of the contract? Thank you!
Multiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting: Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues. Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues. However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.
TELUS routing issue to game servers VPN should not be necessary
Hi TELUS, I believe I am experiencing a routing/peering issue on my connection. My local network is stable, but latency to many servers including game servers is higher than what other TELUS users report. Across multiple users on the same ISP I see two routing outcomes: Some users get: ~18 ms Seattle ~33 ms Chicago Others including me get: ~1 ms Edmonton ~5–7 ms Calgary ~56 ms Seattle ~57 ms Chicago ~75 ms Los Angeles ~78 ms Dallas I confirmed this with 2 users on each path, suggesting this may be due to IP pools or upstream routing differences. Using a VPN reduces Seattle latency to ~18 ms, matching the lower latency users. The VPN routes through Zayo, suggesting a better path exists but is not used by default. Traceroutes show TELUS is stable (~1–26 ms), but latency increases by ~30 ms at a Seattle transit hop (e.g. NTT). I have tried basic troubleshooting (rebooting router) with no change. Setup: TELUS fibre, wired Ethernet, TELUS NAT Testing: in-game latency, ping, traceroute Seattle, WA (128.116.115.0/24) → ~56 ms Los Angeles, CA (128.116.116.0/24) → ~75 ms Chicago, IL (128.116.48.0/24, 128.116.84.0/24) → ~56 ms Dallas, TX (128.116.95.0/24) → ~78 ms Ashburn, VA (128.116.102.0/24) → ~74 ms Location: Edmonton, Alberta Here are some images of Traceroutes.
Moved within city - Crazy ping difference
Wondering if anyone else has dealt with this. I recently moved within Edmonton and my average ping to pretty much every game server went up about 40-70ms across the board (Seattle, NYC, etc.). I'm on PureFibre, hardwired in. Testing alongside a friend still at near old address, we take completely different routes to the same servers. My traffic now seems to bounce around inefficiently before actually making its way out. I have traceroutes from both locations showing the paths diverge immediately. I tested ExitLag as a troubleshooting step, and it recovered about 50ms, which seems to confirm the issue is in Telus's routing rather than anything on my end. Has anyone had any luck getting Telus to look into a routing issue like this?
Telus IP address blocked due to AUP violation on SMTP client.
Hi, I'm trying to troubleshoot an issue where a residential family member using Telus Internet can't seem to send smtp emails through Thunderbird on a Windows PC. The user has a Shaw.ca address and can receive emails, but recently started getting the following error when sending mail: I checked the IP address and it shows on Spamhaus's PBL. The SMTP mail settings show he's using STARTLS auth with a username/password and I don't see any compromise of the PC. I suspect there's an IP in that range that was actually compromised as shows on SpamHaus: "66.222.208.0/20 is listed on the Policy Block List (PBL)" Is there a way to get Telus to get this Ip off the list, or is there a way to get a new IP address? The DHCP release on the router and shutting off for 10+ hours didn't work. Thanks.
