Can't login to Telus account on optik tv box
Hi, I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. I get the following error: Sorry, an error has occurred. Please try again later. I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.
Missed Installation Appointment and Poor Communication
I recently signed up for Telus internet services and was scheduled for an in-home installation on Saturday between 8 and 9 a.m. I was told a technician would call 15 to 30 minutes before the appointment. No one called, and I received no message or update about any changes. I contacted customer support, and the agent (Miguel) assured me a technician would call within 20 minutes and arrive within the hour. He also promised to call back in an hour to confirm. He never did. When I called again, the next representative said she couldn’t access the transcript from my previous call due to a system issue. She confirmed the appointment was still showing as active, put me on hold for 40 minutes to contact dispatch, and then the call disconnected. No one called back, even though I was told they would if that happened. I am now on my third call. It is 12 p.m., and I still have no information on whether anyone is coming to complete the installation. Am I expected to keep waiting indefinitely? Or will I later be told that a technician showed up unannounced and marked the job as missed? My current internet service stops working tomorrow, and this delay directly affects my ability to work. This entire experience has been frustrating and unacceptable.Setup Boost Wifi 6 Lite as an access point to extend existing LAN?
Hey all, got fibre installed 10 days ago and finally getting to cleaning up what the tech left me with. He was great, but custom lan setups aren't his job. Currently my NAH connects to my router (Asus RT-AC86U) that is aptly handling all my family's routing needs, including 2 Telus TV Digital Boxes over ethernet. Documentation (online or otherwise) is quite light as I suspect Telus wants it to be the centre of the universe and not really tinkered with by most users. Can I just factory reset it, connect it to a Lan port on my existing router, and it will figure out that I want it to be another AP to extend my existing SSIDs? Thanks
Connecting Arcadyan PRV65B to TP-Link Deco AX3000 X50
Hi all, I’m setting up my Telus Arcadyan PRV65B Wi-Fi hub with my Deco X50 mesh. With bridge mode off, the Deco works perfectly, I get strong, fast wifi throughout the house. I want the Deco to manage routing, so I switch the Arcadyan to full bridge mode. When I do, wifi drops completely on the Deco: the light flashes blue and yellow during setup but ends up solid red. I’ve set VLAN ID 35, priority 0, and tried cloning the Arcadyan’s MAC to the Deco. My in-wall Ethernet ports work fine. Tried power cycling and hard resetting both. Tried wiring the Deco into all 4 ports. The top light on the Arcadyan (Wi-Fi) is red, but the front internet light is green so bridge mode to be works correctly. I can attest to this as my smartTV is hardwired and connected with no issue. What am I missing, and how can I get the Deco to handle routing correctly to get the wifi working?
TELUS TV+ Availability in Ottawa
When I submit my address on the telus.com website it says Telus TV+ is available and can be ordered now. After I submitted my order request, the salesperson that called me said their system shows that Telus TV is not available in Ottawa. Either the website is wrong or the salespeople they have calling customers are wrong. So, is it available or not?Telus WiFi intermittent
Has anyone in the lower mainland bc had an issue with telus wifi being intermittent. It sometimes disconnects for more than ten minutes at a time and stays this way back and forth for more than an hour. What was your solution? The agent came by and replaced all the modems and boosts. Asked me to go buy a new router and I am still having an issue. Is this a setup issue? we have not had problems in the past and these last two weeks it’s been horrible connections. nothing changed in our end. We work from home so we looking for any advice. the agent mentioned maybe replacing outside fibre at our cost not even sure what that means.
Internet disconnects and times out randomly
got the telus 1gig pure fibre installed after 1 day all my devices wireless and wired via ethernet cable all have disconnection issues. did ping test in cmd, it says request timed out when internet is down. i am getting 4000 packet loss in games and straight up disconnected from calls. had technician swapping the entire modem and still didnt fix the issue. having a hard time living with this crappy internet, wondering if theres a solution to this.Upgrade Home Internet Installation Fee
Telus offered me an internet upgrade. The agent I spoke to on the phone assured me that there would be no installation fee and FAQs state that installation for upgrade will not be charged. However, my service agreement states that I must pay a $200 installation fee and there is no mention about this fee being waived. My upgrade appointment is coming up. How can I get them to waive this fee?
Trouble getting into manage selections.
Trouble getting into manage selections. Switched to Telus yesterday, was told I have to go manage selections to get Netflix, Disney, prime activated. Its supposed to be included in the plan. Since yesterday at 4pm I can't get into the manage selections, it's a blank page that just keeps thinking. If this is how things are going already, it's not a good sign that I can't even get into thingsGrandpa is switching from Shaw. What to expect?
So I found out my grandpa is switching to Telus after years with the same equipment from Shaw, and I’m honestly wondering how difficult it will be to make the switch. Some of the main concerns I have are: Does the new Optik TV system still have that annoying Home Screen that pops up every time you turn it on that can’t be disabled? My other grandpa tried the new Optik TV system for a few days and it made him switch back to Shaw after only a few days as he hated it and isn't able to learn anything new with technology. (Yes, really.) Is there ads with Stingray now? My grandpa listens to the Easy Listening channel all the time and I heard from our neighbours that the new Telus Optik TV boxes unfortunately have ads now. Hoping that isn’t true as they receive Stingray without ads right now. Does Shaw still require you to give up the Shaw email address when switching? Because they unfortunately picked Shaw for email when they first got internet, and even when I tried to switch them to Outlook they wouldn't switch to it. (Yeah that’s more of a question for Shaw rather than Telus, but thanks Rogers for shutting down the Shaw forums and not allowing Shaw customers to use the new Rogers forums). What about Wi-Fi router placement? Their ONT got installed in the garage which is a bit of a dead zone where we don’t want it to be placed and there is no Ethernet cabling in their walls as it's an 80's house. Their current Shaw modem is in the living room where most of the devices are.
