Issue with 5G SSID saying password incorrect on iPhone 15 pro/plus after typing it correct
I turned my smartsteering off for my modem since it was causing issues with the wifi turning on and off on both my pc laptop and my 15 pro and 15 plus iPhones. Splitting the bands helped out with the wifi a lot but my 15 pro and 15 plus were connecting to the 5G band for a few days after splitting the bands but since yesterday are not connecting to the 5G and keeps saying incorrect password even though I keep inserting the correct password. Also my ASUS Pc laptop was not connecting to the 5G either saying connected but no internet. Both devices work fine when connected to 2.4 though as well as my laptop is showing connected and secured for the 2.4G. Currently the 2.4G is only connected to my downstairs tv (my modem is placed upstairs). The 5G is connected to my upstairs tv and is working fine on it also my father has the latest 17 pro max and is on 5G and has never had any problems that i have had on my phone. Also the 5G is connected to my Apple laptop and I also have and old iPhone 5C that also has no problems with connecting to 5G. So this issue is only happening with the two iphone 15 series models and my PC laptop. 24 hours later from last night to tonight it still says incorrect password on my 15 series phones when trying to connect to the 5G. Is there a way to fix? the 2.4 one is the network ive been connecting these 3 devices to for the time being.
Home services cancellation fee applied despite special circumstances agreement
Last summer I contacted telus to renew our father in law's internet and home service agreement. I was offered a good plan but I explained, I'm the POA for a 91 year old senior with dementia. He likely will either pass on or be moved to a home during the length of the 2 year contract. I was assured by the support staff that the fee would be waved due to special circumstances, also said he would write a note on the account, the cancelation fees would be waved. Well, it happened, he moved, I added an additional phone line to the new residence and a month later I called to cancel the home services. That's when issues started. The customer service said, no exceptions, nothing on the account. The fee is $285 to cancel. Doesn't matter what I was told before, made me feel like I was lying. I tried to escalate, he refused to and said, want to cancel or not?. I felt trapped and agreed to pay but now, I want to escalate, maybe go to a news media especially that I see cancelation fees will be illegal starting in June. Let's take advantage of a 91 year old vet with dementia. How can I get a refund for this fee?Fiber migration: Long-distance plan removed and $25 monthly increase
We’ve been moved to fibre, a forced move since we were happy with copper and our agreements and bills till last October. Everything needs to be updated and we agreed, even if it was so difficult, to do the update. Old house, lots of issues. Since last week most of the issues have been resolved. A technician still needs to come to move the Optic TV service. Nonetheless, we are still receiving email and menacing letters, even registered letters to move before they cut the copper. It doesn’t depend on us. It depends on the availability of the technician , and we have to wait till mid May. I called the support and told to stop sending those email and letters because we had three-quarter of our services moved already and it’s up to them to finish the job, not to us, but they said they cannot do anything to stop it till it’s fully completed. Plus they moved our phone line to fibre as well but doing that Telus as removed and changed our service. Before we had a long distance plan that was convenient for us now they eliminated the long-distance plan and they want us to pay $25 more On the back of the letters sent to us, it’s clearly written that the costs and the services we have will not be changed and we will not be directly impacted by this migration. I already called the support three times but each time they have a new excuse. The first one was we cannot do anything now, till the phone has been moved to fibre. then, you need to call the loyalty department , where they could not care less of our issue and the last one was: “OK we can put you back on copper to give you the same service you had.” BS: we can’t go back to copper thanks to Telus forcing us to move to fibre because they are removing the copper in our area, so they wrote and told us. It’s really frustrating to have to deal with this wall of incompetence. Where could we have our rights taken seriously?
New cloud services are sadly lacking
I had to recently change out my old PVR for the new cloud based versions. Since making the change I have had nothing but bad experiences using the recording options. Firstly the ability to extend my selected recordings is no longer an option. Which I find very annoying as it was readily and easily available in my previous pvr. The next thing is that I have recorded several shows and they are not viewable as they are pixelated and the sound is not working. There is no excuse for this ? Why is Telus apparently offering less reliable service than before and forcing their customers to use them. I have been a Telus customer for over 20 years and with these changes I am seriously looking for other options as they are no longer providing an adequate service. Are they working to correct these deficiencies ?
Telus Charging me for the Expired Contract Plan
I ended the Telus contract on 2026 January. Because it was 2 year contract and it was expired by that time. Now, I received an email that I had an overdue balance to pay. They are charging me for the homephone (I never used it) which was included in 2 year contract. I already ended and returned the equipments to them. I already had a long conversation with them and I thought it was resolved at that time. Now, I will have to talk with Telus agent again for hours and this is so much annoying.How to block Internet for a device?
Hi there, I have a Telus router and I'd like to block a IOT device to prevent it from accessing the Internet. I’ve tried several options on my computer, and the only one that blocks web browsing and console commands like “ping” is the “Access Scheduling” feature, but that requires leaving access open for at least 15 minutes. Is there a better way to block everything? What if i schedule Monday: 12:00 to 12:15 and another one Monday: 12:30 to 12:45 does each schedule prevent other to allow internet covering the 24h? And while testing I notice the time is not Local is it UTC? Model#: T3200M Firmware Version: 31.164L.22
Cancelled service, paid final bill already, why is Telus still sending me an e-bill?
I had cancelled my Telus home service three months ago, and after that, returned my modem to them, and Telus e-billed me for my final payment in January 2026, which is 213 dollars. In February 2026, the e-bill came again, and the statement was 0.00. In March, Telus didn't send me an email. I thought it was perfect; no more bills to pay. But now in April, Telus sent me another E-bill again, and I owe them money, but when I log into Telus, the home service account doesn't even exist anymore. Do I need to pay, or is it a system issue that they charge me incorrectly and still think my account is still in use? Please have Telus send your support team and message me.
Telus Internet cancellation nightmare: still no resolution!
I’m posting another update here because, true to form, Telus has dropped the ball yet again. I was assured that Cammy, a manager at Telus, would reach out to me directly on April 1st to finally get my service disconnected properly and arrange the return shipping for the equipment. Well, April 1st has come and gone, and big surprise—absolutely zero follow-up or phone call. I am completely fed up with how difficult and exhausting it has been just to close out this account. First, a loyalty agent cancels my service without my authorization. Then, I am told I have to pay over $200 in early termination fees for moving to an area where Telus can't even provide service - completely contradicting what the sales rep told me when I signed up. And now, management cannot even be bothered to call me back when they specifically schedule a time to do so. Can a forum moderator or someone with actual authority please step in and deal with this? I am tired of being passed around, lied to, and ignored. I just want this nightmare over with. What do I actually have to do to get some real customer service here?
