Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.Purefibre Migration experience
Yesterday, May 20, 2026 a technician came. He just had to finish the installation for the TV that was included with our mandatory migration to fibre. He arrived two hour and 30 minutes later. He decided that he had to improve our installation: we just asked to finish what he had to do with the TV. He wanted to try more and to fix something chatting with an agent on his phone. In the end he messed up completely with our landline agreements removing few important features we had. His job with the TV was just 20 minutes long to say the most and he told me “oh you can call the loyalty department they will fix all the things that have been taken away from your plan. “ When he left was 3 hours later. In total we waited 5 hours for a job of 20 minutes. This morning, I called Telus at the loyalty department, spent one hour on the phone and ended up with paying at least 20 $ more per month because the agent told me he couldn’t fix what was done yesterday by that agent on our agreements and eventually adding to our plans “almost” what we had before but at an higher cost. Frustration and more frustration for something that could have been easily solved and at no extra costs. 😟 How can we go back to our previous agreements? The ones we were promised that wouldn’t change with the migration and with all the features we had.Poor customer service.
I tried in vane to set up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born. Nothing worked with the online tutorials so I went to the phone call option. I was connected very quickly but I now know that it was more of a sales call than support call. She verified that I had home phone, duh, and said she would help me to get it set up. From that point on she went into sales mode. I do not use Telus mobility because it does not serve Sproat Lake, port alberni. She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh. She then checked the lake address I gave and confirmed that telus provides service at the lake. This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone. She argued with me, argue that I was wrong. I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc. I mentioned that I had phoned for support with my home voicemail and she continued to argue. I told her I would find the support myself. I went on to the Telus site again and found that I don't in fact have voicemail. Why could she not have told me that??? I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam. I pay $210 for my service and can't even get voicemail. TELUS' support is really just their sales department. Shaw is not looking so bad right now.
Telus Connect App...
The Telus Connect App will not connect to my router to control wifi devices. This is a must have if you have little people in your house. I can see by other threads that this has been talked about for over a year... can anyone enlighten me to a fix other than accessing the router through a DNS number? Thanks for your time.Fire tv Stick HD
Tried the fire stick 4k but doesn't work because its a in house operating system what I found out , can't side load so bought the new fire stick hd wifi 6 , thought what I've read I get Telus TV Plus but I was wrong again because Telus doesn't show up on app store , I get City TV , Bell fibre optic but no Telus . Can someone help or is there another stick other then Amazon I can get for my older tvBack again Exact same issue Again. AGAIN.
Canceled/deleted account more than a month ago, fully paid off, and had a new bill of .. idk i forgot, but had a rep here help me and fixed it, and had a credit(YAY) but then THAT was deleted ... idk why.. and now today (may 13th) I get a NEW bill for 100-105 for unreturned equipment(after being told not to worry about it) so... I would like(ONCE AGAIN) to get this cleared up, and navigating the help from the main site is a nightmare I rather not deal with again(and to be honest, am getting really tired of having to deal with telus over this) The account holder is deceased and I already paid off her bill 3 times with you guys and u keep sending NEW bills, even with service being disabled, no hardware is left(All returned already before we even got to the home) and this is just a new bit of nightmare stacked ontop of all this. Really hope Telus isn't so hard up they keep harassing the dead's estate for nickle and dimes. Please stop it and cancel the bill(AGAIN) - thank you.
PVR Not recording CBS / Colbert and Global News
Our PVR has again stopped recording these scheduled series even though they are set up correctly. They are set up to record First run only and I have verified that even first run are not being recorded. Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again. I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change. Anyone have any ideas or knowledge of what might be going on?
