home services

123 Topics

Horrific hold music
Telus, you really need to look at your hold music provider. I've been on hold for 23 minutes and counting, starting out with this "Better together" song, moves on to the next song and halfway through that a break comes in for Friendly Future or searching for a team member to help you and.... Right back to the start of that first "Better together" song again. I have been listening to the same one and a half songs for a half hour and want to throw my phone through the wall. You're a multibillion dollar company, please fix your phone system so sitting in hold is only mildly annoying, not completely enraging.
Merewyn
6 months ago Place Home Services
324Views
3likes
6Comments
What's wrong with CNBC?
I want to watch the BUSINESS channel, not some art house interviews. I'm paying WAY too much for these services and I'm tired of being cheated.
afs28
2 months ago Place Home Services
39Views
1like
1Comment
Strange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.
KareyM
2 months ago Place Home Services
267Views
1like
8Comments
How to Report Missing Episodes in Optik TV On Demand
Follow these steps to notify TELUS about missing On Demand content and track resolution progress. Reporting Process Access the Home Services forum Click "Start a Discussion" Tag the TELUS_Support handle in your post about the missing episode(s) Submit episode details by clicking Publish button in bottom right Required Information Include these details in your report: Show title Season number Episode number Original air date Channel name/number What Happens Next Resolution process: TELUS flags issue to vendors Content team investigates availability Updates made when possible Important Notes Some content unavailable due to licensing Resolution time varies by situation Updates provided through forum Tips for Best Results Provide complete information Check current library first Be specific about missing content Follow up if needed When to Expect Updates Initial response within forum timeline Content updates vary by availability Licensing restrictions may apply Note: Some content issues may be beyond TELUS control due to rights or technical limitations. Version FR
A-B
6 months ago Place Home
120Views
1like
0Comments
TELUS Expert Messaging
TELUS Expert Messaging TELUS Expert Messaging in the My TELUS app is available when and where you are, 24 hours a day, 7 days a week.
A-B
2 years ago Place Mobility
101KViews
1like
0Comments