Doorbell Camera only records for 30 seconds?
Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it to record 24 hours a day without breaks? Our camera constantly misses recording key moments due to these 30 second breaks between recordings and it makes the camera completely useless.
Scam again?
I returned our outdoor camera in July 22, 2025 after talking with a Telus agent. He told I would remove the monthly security camera rental charge whdn I return the camera to Telus. We don't need the camera. We just joined the home security service for a bundle service discount. And the Telus did not mention on this rental charge. Anyway Telus is still charging the $5 monthly rentsl although i returned it through Canada Post. So i called Telus on the charge, and a Telus agent was asking the tracking number. I provided the tracking number, but the number showed only Multiple PIN. Abd she asked to visit a Canada Post office. The result was the same. The Canada post worker was saying the recepit with the tracking number is proving my return. Telus should remove the charge immediately if the company is not doing scam. Absolutely I returned the outdoor security camera. Also Telus increased ground home phone service charge although we are still in the original contract. How can I be happy with Telus?TELUS Door to Door Salespeople Question
Hi, we had two salespeople - looking like they were in their early 20's, one male and one female - arrive at my door today (20th of October). I forgot to verify their IDs but they were selling a bundled Telus ADT phone/internet package that included home security. There have been some scams in the neighborhood and I wanted to make sure they were legitimate. Did you have two agents doing door-to-door sales today in the afternoon, in the streets surrounding Southworth Street in Welland, Ontario?No call when alarm triggered, again.
My alarm had been triggered a few times since having this service and I never received a call. I believe this is a breach of agreement where the provider is not able to fulfill their obligation. I've seen a few other posts about this so it doesn't look uncommon. Is this still happening with others?
Reuse existing QOLSYS panel with Telus Smart Home
I'm moving into a house that already has Telus Home Security equipment's in place. It has iQ Panel and door/window sensors. Right now, when I open or close the door/window, it doesn't have the chime sounds. I have checked in the panel, in the PowerG test, all sensor have no signal, and I think that's why sensors are not pairing with the panel now. I tried to entered with installer code for advanced settings, but default code 1111 does not work. All I want is to have chime when I open/close the door/windows.
Lucky to get hold of Tech Support
May be other customers feel the same pain/joy to approach Tech Support. Been trying to get hold of the tech support from couple of months for the issues in cameras and every time I try to approach via the number shared by TELUS on there website my efforts rendered useless and broke my heart like M leaf's. But tried again with enthusiasm next time. After trying many times in the span of 3 months I finally got hold Tech Support not sure how, same phone and same chatbot let my call go through. What a sign of relief and joy I felt have no words to describe. Well the tech support was very nice and helped to resolve the some issues and promised to send new camera. ... continued ......😂😂
Monitored system but no one called me
Hi, I’m new with Telus, I got a Custom Home security system with monitored services. It happened a couple of times that the alarm went off, we opened a window or our dog triggered the glass break sensor No one from Telus/ADT ever called me. Not sure if the alarm must be triggered for a cert amount of time before they call me or is just my system that is not working or they are not providing a good service. I’m paying the monitored service and is just a couple of months now but I want to understand how this works and if is reliable. Hope someone can help me Thank you