Samsung Galaxy Z Fold 4 and Asurion
This is a long one so strap in. In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the flight while I watched a movie and folded it up when the plane was landing and put the phone in my pocket) so I filed a claim through my Telus Device Care Complete which of course leads you to Asurion. Asurion only gave me the option to replace the whole phone for $610 which to me is unacceptable, I am not made of money here... the phone works fine other than the fact that it won't lay flat when opened. Upon calling Asurion they started gaslighting me into saying that this is the only option and there is no way on earth to repair or replace the hinges, so I asked them to connect me to Telus and they did, Telus found this unnacceptable and said to go find a Mobile Klinik and tell them I have a Telus Device Care plan and ask for a quote. I haven't gone to the Mobile Klinik yet sadly as I have been working 12 hour days and OT work and Telus said they were going to have to put Asurion under investigation for their complete lack of help but have not heard any word back on that yet. I know it is way later than when I originally filed the claim now but I will be getting a quote from Mobile Klinik this week for a repair cost and can hopefully update here if I remember. But all of this to say what is even the point of paying 15$ a month for device care on my bill if Telus can't even get me more help with this or get it fixed. Before they did their repairs through Asurion it was so much easier, I have only had one phone break a long time ago and it was shattered and they sent me a new replacement ASAP and I only paid $15 ...this is a minor repair...Telus...drop Asurion...they are garbage...Protecting Your Smartphone
Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone safe. Protection An important first step to consider is buying a phone case to protect your brand new smartphone. Not just an accessory, they can provide peace of mind with shock-absorbing features, waterproofing, and extra grip. Always a smart move. Purchasing an extended warranty is also a good choice, as manufacturer warranties only cover hardware failure. Device Care Complete and AppleCare+ extend the manufacturer's warranty up to 2 years and add protection against accidental damage. Water Damage The key to preventing water damage to your smartphone is to plan and always be prepared. Not keeping your phone in your back pocket will prevent it from falling in the toilet or being sat on. Storing your phone in a sealed waterproof bag or case before you head to the pool or beach will also help. If your phone does get submerged, be sure to remove the battery if you can, and place it in a bowl or bag of rice overnight to absorb as much of the moisture as possible. If that doesn't do the trick, review your warranty guidelines or take it to the nearest TELUS store for repair options. Cracked Screen Some manufacturer warranties cover cracked screens in the first 30 days. If you're past that timeframe however, and you don't have an extended warranty, you can always visit the nearest TELUS store or try Mobile Klinik to look into your options for repair/replacement. Lost or Stolen Device Some common ways to lose your smartphone include leaving it on the rooftop of your car before getting in, or leaving it in a restaurant or store, etc. Always be aware of your surroundings and keep your phone stored safely when not in use. Ensure you have a lock code to protect it if anything should occur. Always remember, you can reach out to our Support team anytime at our Facebook page or by sending a private message to our TELUS_Support handle here if you need assistance. FR version
