Software Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.
Extremely Disappointed with Service Delays and Lack of Support
I had a really frustrating experience with Telus recently. I signed up for internet at my new home and was promised it would be installed by November 21. They even scheduled a technician to come and set everything up. But just one day before the installation date, I got a call saying they couldn’t do it on time because the infrastructure in my area isn’t ready, and it’ll take another two weeks. This has been such a huge inconvenience for me. I work from home and absolutely need the internet to do my job. I asked them if they could provide a temporary solution, like a wireless modem, but they said no. I even suggested they give me a credit so I could use mobile data in the meantime, but they refused that too. So now I’m stuck with no internet for two weeks, and Telus hasn’t taken any responsibility or offered any real help. I’m really disappointed with how they’ve handled this whole situation.
Mobile app has delay showing open Window/Door (3-4 min)
Hi, When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened. So if someone opens a window and keeps it open for 2 min then close it, and I look at the history of that door, it shows the window was never opened! Is this issue isolated to me or others have similar experiences.
