Traveling With Easy Roam
Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges. How to Add Easy Roam Through the My TELUS app: Open the app and select "Usage" Tap "Easy Roam" Turn on the feature By text message: Text TRAVEL to 7626 Reply EASY when you receive instructions Billing and Usage Daily charges: Easy Roam bills from activation until 11:59 PM that day. Each 24-hour period counts as one day of usage. Automatic renewal: The feature renews daily while you're traveling unless you disable it. Avoid Charges When Not Using Easy Roam Turn off both settings to prevent Easy Roam from activating the next day: Disable Data Roaming in your phone settings Enable Airplane Mode Making Calls to Canada Dialing format varies by country. Visit howtocallabroad.com for specific instructions based on your location. Text messages to Canada: Use the same international dialing format required for calls. When You Return Home Easy Roam stops billing automatically when you're back in Canada. No action needed to disable the feature. When to Contact TELUS Contact TELUS before traveling if you're unsure about Easy Roam rates for your destination, need help activating the feature, or experience unexpected charges. Check your bill after returning to verify all Easy Roam charges are correct.
Winback Offer Mismatch
I recently signed up for the Telus Mobility winback offer. I received both the confirmation email and the service agreement. On the phone, the agent clearly stated multiple times that I was getting the 200GB plan for $55 (or $45 after pre-authorized payments). However, the service agreement I received shows 120GB for $55 instead. I have just signed up for this plan, and the service is not yet active. I’m still waiting for my physical SIM card to be shipped, but I have already received the service agreement, order confirmation, and set up my online account. I also need an update on the status and tracking for the SIM card shipment. This is a frustrating experience because what was agreed to over the phone is not what is documented in my service agreement. Please correct this to reflect the 200GB plan I was promised and provide the SIM card shipment update. Thank you for resolving this promptly.How To Add a Fast Pass
If you’re running low on fast data, plan in advance and consider adding a one-time top-up of extra data to get you through your bill cycle. Fast Passes and data top-ups come in different sizes and auto-expire at the end of your current billing cycle so all you have to do is add it and forget it. TELUS Peace of Mind Endless Data Plans If you subscribe to an endless data plan, like our Peace of Mind and Peace of Mind Connect, and need more full-speed data until your next billing cycle, Fast Passes are available as an option. How to add Fast Passes From a computer: Login to your My TELUS account Click on the Usage tab Click on Add a data top-up next to the desired subscriber (if applicable) Select your desired pass and click on Complete your purchase Using your mobile device: Open the My TELUS app Tap on the Usage tab Tap on Add a data top-up Select your desired pass and tap on Get add-on Note: Fast Passes are available through self-serve services, including My TELUS, the My TELUS app, the TELUS Virtual Assistant, and by replying to SMS data notifications. Fast Pass purchases are not available through a TELUS representative. Tips From The Experts Our Neighbourhood experts have curated helpful tips on managing data usage for both Android and iOS devices, so be sure to check them out. Fast Passes and data top-ups will be available until the end of the current billing cycle and won’t carry over to the next cycle. If you’ve had a data-heavy month, keep an eye on your usage and look out for additional notifications to prevent pay-per-use charges. Fast Passes and data top-ups can only be added up to 3 times (for each given amount) within each billing cycle. In addition to managing data notifications, TELUS Data Manager offers a variety of tools that will help you manage your usage For more information check out Adding Fast Passes on TELUS.com Version FR
