Home services installation delay followed by lengthy hold and dropped call
There was an issue with my internet installation yesterday. Today I was told it would be delayed 5 days. When I called to see if there was a quicker fix to the problem, I spent nearly 4 hours on hold just for Telus to hang up shortly after 5pm. This has altogether been a horrible experience from start to finish and I am strongly considering switching to another company and recommending the same to every person I know. This is Telus's last chance to fix this issue before I leave for a service provider that actually cares about their customers.
Someone else is watching on my account
This past summer we had a number of movies be purchased on our demand and TV shows that neither my partner and I were watching show up on our watch history. We contacted Telus they removed all of the charges and we added a purchase pin to our account and parental control as well. We changed the account password too. This past week we’ve noticed that there are TV shows that neither of us have watched up here again on our account and this week they decided to rent Lilo and stitch which appeared on our bill this month. I have tried to contact Telus all evening and have been on hold for well over an hour. Does anyone have any advice? We also changed our account password when we first saw unknown shows, but there are still new shows today on my on demand.
Account Payment Issue
I've had a complaint accepted by the CCTS and Telus is sending threatening sounding emails to me in regards to one of the issues related to the complaint. This is totally against the rules of the CCTS. They have even been continuing the exact same behaviour as relayed to the CCTS. This seems to show that they have a lack of respect for their governing body. I have had no contact in regards to my complaint, but they have started to contact me for lack of payment and equipment return which was one of the many reasons I placed the complaint. I have been trying to get the waybill for over a month now, nothing until today with an email worded like this 'and we request your immediate attention to avoid unnecessary charges.' Well I can't send equipment back if you can't send me a waybill, but thanks for the threats which are not in line with the final statements on the CCTS complaint While your complaint is open, your provider is not allowed to take steps to collect on any money you are disputing you owe your provider (e.g. ask you to pay the amount or report the charge to a credit agency). If this happens, let us know.
Don't Recommend Telus: Overcharging Without Notification
I had a really bad experience with Telus and honestly, I can't recommend them. My home internet plan was supposed to be $55 a month. However, when the plan ended, I never got any notification by email, text, or anything else. The service just kept going, and to my surprise, I was charged $280 for just one month!! I'm really upset with how Telus handled this. The lack of communication and the unexpected charges are totally unacceptable.