New cloud services are sadly lacking
I had to recently change out my old PVR for the new cloud based versions. Since making the change I have had nothing but bad experiences using the recording options. Firstly the ability to extend my selected recordings is no longer an option. Which I find very annoying as it was readily and easily available in my previous pvr. The next thing is that I have recorded several shows and they are not viewable as they are pixelated and the sound is not working. There is no excuse for this ? Why is Telus apparently offering less reliable service than before and forcing their customers to use them. I have been a Telus customer for over 20 years and with these changes I am seriously looking for other options as they are no longer providing an adequate service. Are they working to correct these deficiencies ?
Recording Timing is wrong
I have scheduled recordings of some shows and the timing doesn't match the show. I've noticed it especially with several HBO programs. The recording starts up to 10 minutes before the show actually starts and ends early, cutting it off. I think the TELUS guide isn't synced with the actual program times.