booster
17 TopicsUnable to see WiFi Boost 6 in Telus Connect app
I tried reinstalling the app, rebooting both the modem & router, and connecting the two directly two each other, but no luck. I contacted Telus support and spoke with a CSR, but never heard back. Anyone else encounter this issue? Any fixes?301Views0likes9CommentsTELUS Boost Wi-Fi 7 Buggy?
I recently upgraded to PureFibre 3G and needed a couple of TELUS Boost Wi-Fi 7 in my setup. The goal of the secondary Boost 7 is to replace my old Netgear router, which created a secondary Wifi network to manage the signal conflicts I previously had. I was hoping to just renamed the SSID to my old and all should be working as previously (in theory). The main Boost 7 worked as expected, but setting up the additional one was not intuitive as the "magic" of auto-configuration for meshing does not work and there is no visible WiFi signal. I ended up searching the Boost IP address by logging into the NAH and once in, I was NOT able to see the general settings around "SSID" (or anything else that I could possibly configure for that matter). I tried the alternative method of using the TELUS Connect or Smarthome+, but neither of them had a option or visibility into the Boost 7. It's all very confusing as what I search in Google or in this Neighborhood seems to be inconsistent. Has anyone else solved this or are you all in the same boat? At this point, I may have to purchase a new router instead and go back to my original setup...423Views0likes3CommentsAdmin Gateway Portal Password issues.
Has anyone had an issue where even after resetting the Router using the pinhole to reset their Router been unable to log into the Gateway portal? I'm trying to access 192.168.1.254 When I try using my admin credentials there it says incorrect password. I reset it, using the default password on the router + New password Says default password is incorrect. However when i attempt to log into boost 2.0 at 192.168.1.65 using the same credentials it works fine, the only issue is that the page is so broken that it asks you to reset the password, and then logs you out no matter which option you choose. OH and to make matters even more confusing when i try to the option to reset the password (After im logged in) it says the default password is incorrect? I'm not sure what telus has done to their router gateway portal, but it's such a trash system now that this alone is making me want to switch ISP's94Views0likes2CommentsHow do I order a wifi pod?
I've tried messenger - they directed me to customer service. I've tried chat - unable to help me. I've been on hold / passed from department to department for coming up on 2 hours. I just want to add wifi extenders / pods to my service. Shouldn't be that difficult.96Views0likes3CommentsSetup Boost Wifi 6 Lite as an access point to extend existing LAN?
Hey all, got fibre installed 10 days ago and finally getting to cleaning up what the tech left me with. He was great, but custom lan setups aren't his job. Currently my NAH connects to my router (Asus RT-AC86U) that is aptly handling all my family's routing needs, including 2 Telus TV Digital Boxes over ethernet. Documentation (online or otherwise) is quite light as I suspect Telus wants it to be the centre of the universe and not really tinkered with by most users. Can I just factory reset it, connect it to a Lan port on my existing router, and it will figure out that I want it to be another AP to extend my existing SSIDs? Thanks263Views0likes1CommentConnecting Arcadyan PRV65B to TP-Link Deco AX3000 X50
Hi all, I’m setting up my Telus Arcadyan PRV65B Wi-Fi hub with my Deco X50 mesh. With bridge mode off, the Deco works perfectly, I get strong, fast wifi throughout the house. I want the Deco to manage routing, so I switch the Arcadyan to full bridge mode. When I do, wifi drops completely on the Deco: the light flashes blue and yellow during setup but ends up solid red. I’ve set VLAN ID 35, priority 0, and tried cloning the Arcadyan’s MAC to the Deco. My in-wall Ethernet ports work fine. Tried power cycling and hard resetting both. Tried wiring the Deco into all 4 ports. The top light on the Arcadyan (Wi-Fi) is red, but the front internet light is green so bridge mode to be works correctly. I can attest to this as my smartTV is hardwired and connected with no issue. What am I missing, and how can I get the Deco to handle routing correctly to get the wifi working?156Views0likes2CommentsLatency/Packet Loss to Access Hub / Router
Hi all I have Telus fiber and it has been pretty much fine for ~1 year, but getting connection issues today. Figured I would ask the community before reaching out to CS, have seen lots of helpful posts. I have the white square Network Access Hub (NH20A) as well as the small Boost 2 router(?), and have been getting huge latency spikes and packet loss basically leading to a complete disconnect for ~1 minute. My wifi connection to the router remains at full strength. An example of this happening below, with charts showing constantly pinging the Network Access Hub and the Boost 2: Access Hub: latency up to 2650ms with 100% packet loss for 1-2 minutes Router: latency up to 520ms with 100% packet loss I've tried restarting both -- any other ideas before I reach out to CS? Thanks155Views0likes1CommentTelus WiFi intermittent
Has anyone in the lower mainland bc had an issue with telus wifi being intermittent. It sometimes disconnects for more than ten minutes at a time and stays this way back and forth for more than an hour. What was your solution? The agent came by and replaced all the modems and boosts. Asked me to go buy a new router and I am still having an issue. Is this a setup issue? we have not had problems in the past and these last two weeks it’s been horrible connections. nothing changed in our end. We work from home so we looking for any advice. the agent mentioned maybe replacing outside fibre at our cost not even sure what that means.210Views0likes8CommentsTelus Connect App troubleshooting
I have a wifi smart hub need to boost the signal to reach my Telus cameras. Telus sold me the cameras and a booster but after multiple long phone calls I was told they no longer sell boosters. So I have cameras that don’t work. I found a Telus wifi starter pack on FB marketplace but can’t get the Connect app to recognize that the first booster has a solid blue light. I’ve reset both the hub & booster, deleted & reinstalled the Connect app and still won’t work. Are these obsolete?62Views0likes0Comments