Double Charged
I was double charged, I think because I didn’t realize I have automatic payments set up and manually paid the bill myself as well. The second transaction appears on my bank balance but doesn’t reflect anywhere on the Telus app. I’m not sure where to see where this second payment went on the app or how to know if it will be applied as credit for my next billing period. I’ve tried using the virtual assistant but it is unable to tell me if I have credit on my account.
TELUS sent a 2018 bill to collections with zero notice for 8 years
I received a Debt Collection Notice email yesterday saying I owe TELUS Wireline $73.84 ($65.10 principal + $8.74 interest). The problem is, I’ve never heard about this before. I never got a single email, phone call, or letter from TELUS. I called the collection agency, and they said it’s for an unpaid bill from 2018, which is honestly ridiculous. It’s been 8 years, and this is the first notice I’ve ever received? Not even one reminder from TELUS? Because it’s been so long, I can’t even find any old payment records. They also told me the interest keeps increasing daily unless I pay now. I’m really angry and disappointed that something this old is suddenly sent to collections with no prior contact.