Fibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks but the second one doesn’t and it could be ok if we can still make free calls just Canada wide. Calling one of the Telus technicians who had his cell based in Chilliwack Bc cost us 30 cents, call from Vancouver! I don’t understand from the agreement if it’s on or not. 2nd problem : tv box doesn’t work in the basement if any of us is using internet; before with the copper 50 no problem. Why having fibre 250 we incur in this issue?. I see in our plan there is a booster wifi. From what we have now there is only the router/modem but no booster anywhere. Did the technician forgot to leave it? Hope someone could help us to find the answers, thanks
Discounts in Agreement not being applied
I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promising a Monthly Promotional Price of $118.99 before taxes. Just got the first bill and none of the discounts in the Critical Information Summary are being applied and I'm being charged $260 or full price for each service, including an extra $20 for unlimited data despite specifically selecting a bundle that was supposed to include it. My latest bill also does not reflect the TV and Home Phone services correctly at all.
