I don't know why Telus refuses to provide me with the Telus Easy Roam service for my postpaid mobility service. Yes, I do have an old plan. Telus tries to tell me that the service is not compatible but that is blatantly false because I once spoke wit...
Not sure what is going on regarding Telus login but take a look at the attached screenshot. It's my name but not my account number and not my phone number. To the credit of Telus, yes, something did go wrong, they got that part right.
Seems like I'm seeing a lot of lag now, especially on start-up. Used to be just on Stingray music channels but not seems that I'm seeing a lot more of that spinner. Also, seems like every time I press a button on the remote, the sound cuts out.
Why is dealing with Telus so exasperating? I have to say that Shaw Direct was a much better experience when dealing with issues. So I was able to finally "renew" my "contract" for my multitude of home services. Now I want to change a theme pack. Of c...
Despite TELUS saying that nothing would change (i.e. service and rates) after the installation of PureFibre, they neglected to state that the actual billing would change. It took a while to sort out this but basically rates shot up, under the new bil...
It appears that the radio stations have been moved to Stingray and that this has been in the works for some time. Still does not explain a two and one half year outage.
Don't be too confident about someone giving you their phone/e-mail address. I have been provided with this in the past. After a previous incident where a manager messed up my bill or rather, the inputs weren't processed, I tried calling her but alway...
You need to call in. You might have to call several times and escalate one or two levels. I have had serious billing issues even after having a manager handle it. It's not pleasant trying to contact TELUS and even less unpleasant to try and get someo...
