TELUS Neighbourhood

Optik-Kate

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’...

TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through thi...

Optik-Kate

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business a...

Optik-Kate

If you're referring to the firmware update to help with general performance such as playback quality, that hasn't happened yet. The Feb update was a regular release, not sure why it's thought of as "a big system update". Our ideal release schedule...

Optik-Kate

Hi @Richardkm, the firmware update hasn't happened yet. It was unfortunately delayed and going through testing. That said, things like improving picture quality is a huge undertaking that requires structural changes, thank you for your patience while...

Optik-Kate

Hi @Lammindy , I'll share my colleague's response regarding the support for legacy boxes. https://forum.telus.com/t5/Optik-TV/Potential-new-customer-what-are-options-for-TV-boxes/m-p/146708#M14223

Optik-Kate

The ongoing feature update thread is for features that are released only. It serves as a way of communication similar to app store release notes, it is not intended to share future development roadmap. Also, repeated posts on the same topic from u...

Optik-Kate

Hi @MrSL , first run vs. rerun is a known issue that the team is working on addressing. The issue is that regardless of the selection, reruns are always recorded. Hence, bulk deletion is something that's on the roadmap as well. I'll be sure to update...

TELUS Neighbourhood

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TELUS TV Feature Updates - Ongoing

TELUS TV User Experience Research Group

Optik TV Bulletin Board: Discover, Discuss, and Develop

Re: So new version (TELUSTV-21T) end of Feb 2024 - what has changed?

Re: Telus TV-21T Quality of HD channels

Re: Home page when opening TV

Re: Series Recordings TelusTV-21T changing from 'New & Repeat' to 'New'

Re: Series Recordings TelusTV-21T changing from 'New & Repeat' to 'New'