since ‎05-29-2013

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Have you tried a factory reset? (Master reset, deleting all, under Settings>Privacy>Factory data reset). If you've had your phone for less than a year, than it's covered under warranty and you could bring it to a Telus store to have it sent out for...
Telus unlock Telus devices that's been activated on their network for 90 days and more. You need to be a current active Telus client on a monthly plan. The cost is 35$ charged to your monthly bill. You can reach them at 1-866-558-2273 or tweet them...
It depends on the device model and the operating system it uses.You'll generally find this option under Settings>Network and connections>Data Roaming. On an iPhone, you'll find it under Settings>General>Cellular Network