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43 results
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a month ago
Hello, In exploring an update of a ADT SafeWatch Pro 3000 alarm to use cellular (LTE) vs. landline to the monitoring station, I was quoted the use of a "SmartSync Module". However, I w...
a month ago
Hi everyone, and sorry if this has been asked, I've searched back and forward with no success. I have a TELUS Smart Home security system. Lots of bells and whistles. I want to give my wif...
a month ago
Is it possible to link this product with the home automation panel supplied by Telus?
a month ago
How do I get my system to stop announcing 'back door open' 'front door open' when I am at home and am just opening the door for the dog to go outside?
a month ago
What’s up with this Telus door to door salesman harassment? Today we had 3 guys come around and wanted us to do a free upgrade on our system and then charge me more than 2x more than what I’m paying ...
September
Hi there, my sister passed away and I would like to cancel her telus home security. The contract in her name is to Jan 2022. Telus is saying in order to cancel I must pay a $400 cancellation fee? So ...
Is there any benefit/additional discount by linking smart home security to Telus account? I also couldn't link the it, when I tried.
February
Hello, 1. When using the app, all the sensors are listed. However one of the motion detectors shows the status as "IDLE". The other one is "ACTIVATED". What does IDLE mean? Is there no WiFi ...
February
app always slowing down and freezing up. Also Telus has taken away my ability to screenshot anything on the app. Streaming for only a second. Timer doesn’t move. I get a peak into my yard and ...
January
Can you tap into light switch to power the keypad? I don’t have any power outlet nearby and it’s brand new house developer has all security system rough in and for keypad there is cat5e cable in the ...
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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