Would someone be able to explain to me just what I get for this new $5 security system maintenance fee. I can't find any info on the Telus site what this is for. Thanks
I was surprised to see the recent addition of $5 per month being added to my bill for the purpose of "security system maintenance". I would have thought that system maintenance would be a...
I recently received a call from someone claiming to be a representative from Telus technical support, informing me that there was a supposed security issue linked to my account or device. The caller ...
I'm unable to change panel volume. It's either silent or max volume, can't set anything in the middle. Also I noticed suddenly there's a "silent arming" icon on the green disarmed screen....
Had a call from Telus Promotions offering a 40% discount on my services. They asked me what the amount of my last bill was to verify. I told them that they should have my information, but th...
Almost rid of all my services with Telus, an hour to order a new sensor, I'm at two hours try to remove my defective sensor. No help online, calling them is a royal joke. I have the sensor number and...
How can I disable the arm stay countdown or, at least, the beeping? According to https://forum.telus.com/t5/Security/Panel-doing-a-beeping-countdown-when-Arming-Stay/m-p/156507#M2433, this start...
Earlier today, I received a suspicious phone call from individuals claiming to represent Telus, a well-known Canadian telecommunications company. The callers identified themselves as Telus customer s...
Hi there, there's no clear info on the following: in the Internet Security packages that include LifeLock, how many SINs are covered for stuff like identity theft, credit monitoring, etc?
After being a loyal customer for over 20 years I am at a crossroads with Telus. Almost 2 years ago I got the smart thermostat and doorbell camera. The thermostat never worked and after 6 ...