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724 results
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HGTV & Discovery Channels - Why can't I record?

by Dover13 in TV
Wednesday
1 Kudo
Wednesday
1 Kudo
Up until today I have been able to PVR on both these channels (before and after they disappeared and then showed back up again earlier this year). Wondering why this is happening. With shift work I ...

Fire TV

by joeuser in TV
a week ago
a week ago
I downloaded the latest TELUS TV Plus from the Amazon Appstore on my Fire TV 4K according to your instructions. https://www.telus.com/en/support/article/telus-tv-app-android-tv I was able to launch...

Premium Pack charges

by vicpamr in TV
2 weeks ago
2 weeks ago
I have 2 Premium channels in my Optik TV package.  Mid month, I removed the plus part of the Netflix pack, removed Apple TV+, and added Crave.  I received my billing today, and I see that m...

Programing remote code

by MrHoff in TV
Saturday
Saturday
Hello. I Need help programing my new telus remote to my tv. It's the new Bluetooth telus remote. Trying to code it to my tv wich is a 55 inch rca. One of those walmart boxing day specials. None of th...

Fast Forwarding is not permitted

by mr_hello in TV
Sunday
Sunday
I've recently been getting this error while using the Telus TV+ app on Apple TV:  "Fast forwarding is not permitted by the content provider."     I can restart a program to the begin...
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Telus Optik TV Box Options

by zzip7 in TV
2 weeks ago
1 Kudo
2 weeks ago
1 Kudo
I recently signed up for Telus Optik TV and was disappointed to learn the Arris boxes are no longer offered. I have many friends/family with these and found them to be great. I have nothing against t...

We sent you a private message

by Rocky3 in TV
a week ago
a week ago
If you have sent or received a private message with Telus Support what occurred in the PM chat room.   My recent PM asked me to click on a link that took me to the log in page of My Telus acco...

TelusTV-21T Incompatibility with Samsung Frame TV?

by John_de in TV
a month ago
a month ago
Having serious problem trying to get TelusTV-21T to work with my home theatre system. Shaw worked fine as an input to my Marantz 7013 receiver and Samsung Frame TV (as does my DVD player, Sonos, and ...

Unable to play message on multiple videos

by Inverkeithing in TV
3 weeks ago
3 weeks ago
Why do we keep getting "Unale to play video" messages on random On Demand videos? So far we've had: The Pitt S1 E15 Fargo S3 E2 Long Bright River S1 E6 It's getting quite annoying. We solved The...

Persistent error message on several on demand show

by JS66 in TV
4 weeks ago
1 Kudo
4 weeks ago
1 Kudo
There have been persistent error messages on several on demand shows over the last two weeks saying “retry later”.  Currently, these messages are happening on these on demand shows - Empa...
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.