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148 results
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Telus Customer Reward Program scam?

by slinkyminty in My Home Account
August
1 Kudo
August
1 Kudo
A popup under domain name luckypapa.top. “We would like to thank you for using our services for so long. Every day, we select a small group of Telus users and give them the chance to receive va...

Telus Account Loyalty Discount Scam???

by tma in My Home Account
November
2 Kudos
November
2 Kudos
We received a phone call with caller ID "Telus". Male caller with strong accent said he wished to give us a $40 monthly loyalty discount on our phone bill. I ask him if he was a Telus employee, he sa...

Information request

by buttercup in My Home Account
August
August
I want to write a letter of complaint to Telus, what is their email address?  I cannot find on their website how to send them an email, just phone #'s.  

[Megathread] TELUS Rewards

by A-B Community Manager in My Home Account
‎02-03-2022 05:11 PM
4 Kudos
‎02-03-2022 05:11 PM
4 Kudos
Looking for info about our TELUS Rewards   program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to ans...

Account change

by Michaeluk51 in My Home Account
May
May
I am living in UK, can I transfer my account to my friend who is sharing my apartment? If not how to close it?

Two accounts

by ImJuanka in My Home Account
‎01-11-2022 05:28 PM
‎01-11-2022 05:28 PM
 Is there not a way to have one account that deals with both my cell phone and my home services? I currently have to use a toss away email to have my home services and my cell phone on one email...

Scam call?

by Ladybee in My Home Account
‎01-11-2022 01:20 PM
‎01-11-2022 01:20 PM
I just got a phone from someone saying they are from Telus and have a New Years special and can give 30% off my bill. They called from 403-208-5195. I will suspicious because I had a similar call aro...

Deceased payees

by BC3 in My Home Account
‎11-14-2021 11:07 AM
‎11-14-2021 11:07 AM
Both individuals who have had their names on the Telus bills are deceased since 2019. The executor refuses to put their name on the bill. If the bill is not paid, how would Telus know who to contact?...

Viewing Call Control on my account

by QC_hill in My Home Account
‎10-15-2021 11:08 AM
‎10-15-2021 11:08 AM
I cannot view the Call Control information on my account.  The message on the page reads:  Looks like something went wrong. Please try again later.  It's been two weeks since I've been...

Cancelled Service

by RayJay83 in My Home Account
‎09-02-2021 12:52 PM
1 Kudo
‎09-02-2021 12:52 PM
1 Kudo
Hi, Cancelled Telus three weeks ago. Have no confirmation email and was not sent any information on how to return my equipment. But right away my Telus app has no linked equipment.
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.