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Stream+

by cprince1991 in Mobility Devices
3 weeks ago
3 weeks ago
I woke up this morning to 6 emails from Telus saying there were changes to my account and services added. I have 4 devices on my account. Two phones and two iPads. I had stream+ on one phone. Somehow...

How come I don't get 5G?

by YMS_1975 in Mobility Devices
a month ago
a month ago
I have a Samsung Galaxy S21 Ultra 5G, yet I have never connected at 5G speeds. I'm currently on the Peace of Mind - Unlimited nationwide talk, text, and endless data (20GB High Speed) plan. Is 5G p...

Texting issues when in the USA

by Matt1 in Mobility Devices
August
August
I recently upgraded my 12yr old 3g mobile phone with a new 5g/4g Samsung A13. I also upgraded my wife's 3g phone as well to the Samsung A13. We swapped the SIMS from the old phone to the new phone, a...

PAYMENT ON CELL, PAYMENT NOT BEENING ACCEPT PAY AS...

by DAVIDFISHER123 in Mobility Devices
December
December
good morning, I have a very frustrated concerns and question about two pay as you go payments on cells, that is every mouth I make payments with my bank card for payment on the two cells phone, now w...

Bring-it-Back Return Amount

by KonkeyDong in Mobility Devices
December
December
Hello!   If you send back a device for Bring-it-Back and whoever inspects it decides it's not perfect and is only going to credit you for partial value, what recourse do you have? Are you able...

Data Use

by Sherry_from_NS in Mobility Devices
November
November
I need support and since Telus doesn't offer 24/7 real people, I am reaching out here. I have my a second phone for a parent that I have turned data off (they only need to make and take phone calls ...

Telus.me authentic?

by Fragger in Mobility Devices
November
November
Is this legit? Telusmobility.me site to get refund? Text as below. I have **** the full link. TELUS Message: We are unable to refund $41.10 to your original payment method due to an overcharged on ...

Dual sim on XCover pro

by Hawkeye_009 in Mobility Devices
November
November
I am looking to get a dual sim phone to have my work number and personal number on one device. I am a big fan of removable batteries and have identified this phone: Samsung Galaxy XCover Pro - ...

MyTelus order page quirk

by jrspazzlian in Mobility Devices
November
November
When looking at the MyTELUS order page for a phone I ordered, there is a weird glitch. I ordered this phone on the 29th of Oct, and when I look on the order page every so often, I've noticed the "Ord...

Moving Prepaid Sim Card to Unlocked Phone?

by pt2112 in Mobility Devices
September
September
I have a Prepaid Sim card with Telus and I'm looking to upgrade my phone, but I want keep everything the same with Telus (as In I want to remain Prepaid with Telus). Is this as simple as buying a new...
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.