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193 results
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Telus security system complaint

by rwiddi in Security
July
July
This week my security system started beeping because of a low battery. After over an hour of waiting for a person at Telus to answer I was told Telus does NOT service my system because it is an ADT s...

Telus door lock error message-not fully locking

by DSmith in Security
November
November
Telus door lock with deadbolt and keypad - getting an error message that could not lock or unlock due to mechanical issue. Deadbolt locks but it doesn't think it's locked so it keeps beeping as if i...

Telus ADT Door to door - scam?

by Bleepbloop in Security
June
June
Yesterday a guy in a yellow Telus vest with a Telus ID came to the door selling ADT home security. He asked a bunch of questions about our current home security. I’m in Ontario and am just looking fo...

Additional pendant for LivingWell Companion Home s...

by andrewho in Security
June
June
Hello, I am new to the LivingWell Companion home service.  I just ordered this service for my father with fall detection pendant.  Can I order an additional pendant for my mother in the sa...

Do not knock list

by Volvo2500 in Security
March
March
How can I get on the do not knock list to stop door to door sale people that are really rude?

Is Telus running a Home Security system promotion ...

by Gibblets in Security
June
June
I just had someone at my door offering some kind of promotion. It seemed sort of scammy to me, and I just wanted to make sure there is an actual promotion going on.

Fibre to the Home transition

by Roger0930 in Security
June
June
Bell is my landline provider and has just changed the copper analogue line to Fibre to the home connection. The Modem is linked to my Demarcation terminal so the copper service line within the househ...

New Alarm System Not Functional

by James530629 in Security
June
June
Last Friday Teleus installed a new alarm system. The installation seemed fine and everything was working well. We went out to dinner and when we returned the alarm panel was black. We had not receive...

Telus Spam Email ?

by technomage500 in Security
‎03-29-2022 10:32 AM
‎03-29-2022 10:32 AM
  I received this email and was wondering if it was legit or spam. The email address bothered me with the addition of the "i" in i.telus.com    TIA  

Home security Phishing scam?

by Thunder_god30 in Security
April
April
Hi,   My father has been receiving calls from someone claiming to be from Telus saying that he owes money for a home security system. They have left him a voice mail without stating what his n...
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Copyright © 2023 Khoros, LLC
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.