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155 results
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Panel Error Message

by coprolite in Security
January
January
Since my system was installed, I've been getting the following error message via email.  Does anyone know how to fix this?  I've tried chat and that didn't work.  I waited for 45 on a ...

Cancelling smarthome security after contract expir...

by redmaher in Security
January
January
Has anyone cancelled the smart home security service AFTER the contract expires? Wondering if anyone has experience with cameras they purchased, were you able to connect to a new service? Did you h...

Disarm with Unlock

by Allan_M in Security
June
June
I just had Telus Home Security installed. The tech told me that there is a way to set the system to disarm when I unlock the smart door lock. I can't seem to find this in the settings? Is it actually...

Buzzing doorbell

by GrantC in Security
December
December
Since having the Telus doorbell camera installed, the transformer for the doorbell buzzez continually. I have changed transformers to no avail. Changed bell and still buzzing. Ideas for fix.

Door to Door sales

by JCalgary in Security
July
July
Hi there, Did you have someone canvasing the NE Calgary area today?   We had someone come to our door wearing a Telus vest claiming to be a Telus employee and informing us of a "deal." H...

scammers

by m-caudle in Security
December
December
I am attaching a list of calls made yesterday from 7;00 am to 10:00 am all from a so called Olive from Amazon. They all purport that someone has posted a purchase to my account and if I wish to cance...

Telus Promotion Scam?

by shendricks in Security
November
November
Hi Everyone,   "Telus" has called me multiple times with a promotion for a Cell plan and new cell phone.    I signed up thinking it was legit, but now not sure.  They asked fo...

Telus Smart Home Security

by LaMinerva in Security
September
September
I just finished installing my Telus security system. We were promised ,or at least our Telus rep was told by Telus support that, freeze detection was part of our Control package. Today i was told by ...

Results Satsfaction Guidelines

by carol1111 in Security
October
October
Hello All I am new to Telus and have been unable to locate Results Satisfaction guidelines. The link is not working. I have contacted support. In the meanwhile, can someone email the guidelines to me...

Refund

by Steed in Security
October
October
I received a text msg supposedly from Telus saying  our latest check resulted that you;ve been overcharged on past telus bills. to obtain a reimbursment, please reply Refund It then takes m...
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.